Sr. IT Support Specialist

- Provide on-site, hands-on support for employees while maintaining the reliability and efficiency of core IT infrastructure.

- Act as an escalation point for advanced technical issues, resolving complex problems across Mac and Windows environments with minimal supervision.

- Configure, manage, and optimize SaaS and cloud-based platforms (e.g., Google, Worksplace, Okta, Zoom, Slack) to support enterprise operations and improve user experience.

- Develop, maintain, and evolve internal IT documentation, runbooks, and best practices, helping to standardize processes across the global IT organization.

- Mentor junior team members, offering guidance and knowledge transfer in areas such as system administration, platform configuration, and support workflows.

- Collaborate with global IT counterparts to ensure alignment on international support practices, security requirements, and stakeholder priorities.

- You have 4+ years of experience in a corporate IT environment, with increasing levels of autonomy and technical ownership.

- You're proficient in administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack, and Zoom. Experience with Jira administration is a plus.

- You're comfortable working with MDM solutions (Jamf preferred), and managing endpoint security tools and compliance workflows.

- You bring strong troubleshooting skills across macOS and Windows, and can independently resolve complex hardware and software issues.

- You've supported networks and connected devices, and have experience with Ubiquiti or similar networking environments.

- You're familiar with the command line and have working knowledge of basic scripting (e.g., Bash, Python, or similar) to automate tasks or improve support workflows.

- You understand enterprise IT security practices and compliance requirements, and incorporate them into daily operations.

- You're proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team.

- Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.

- Build Together - Collaborate to unlock the best solutions. Deliver lasting value.

- Champion Our Clients - Exceed client expectations. Our clients' success is our success.

- Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.

- Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals.

Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ta-operations@addepar.com .