HomeSense Department Lead

Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service.

- Creates a positive internal and external customer experience - Promotes a culture of honesty and integrity; maintains confidentiality - Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor - Trains and mentors Associates on established merchandising and processing principles - Ensures merchandise is properly tagged, hung, secured, and coded - Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor - Ensures Associates complete tasks and activities according to store plan; prioritizes as needed - Monitors productivity of team and coaches as necessary - Organizes and rotates back stock for easy replenishment - Maintains and upholds merchandising philosophy and signage standards - Maintains all organizational, cleanliness and recovery standards for the backroom area - Ensures compliance with recycling and, where applicable, hazardous waste programs - Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates - Provides and accepts recognition and constructive feedback - Partners with Management on Associate training needs to increase effectiveness - Ensures adherence to all labor laws, policies, and procedures - Promotes credit and loyalty programs - Supports and participates in store shrink reduction goals and programs - Promotes safety awareness and maintains a safe environment - Other duties as assigned

- Able to work a flexible schedule, including nights and weekends - Superior communication and organizational skills with attention to detail - Capable of multi-tasking - Able to respond appropriately to changes in direction or unexpected situations - Team player, working effectively with peers and supervisors - Capable of lifting heavy objects with or without reasonable accommodation - Able to train others - 1 year retail and 6 months of leadership experience

This position has a starting pay range of $14.75 to $15.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.