Key Responsibilities Client & Service Excellence
- Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
- Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
- Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
- Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
Leadership & Talent Development
- Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values.
- Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
- Recognize and reward strong performance while addressing underperformance through targeted development plans.
- Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
Business Ownership & Planning
- Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
- Analyze selling reports and business trends to identify opportunities and implement action plans.
- Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
Brand Equity & Visual Merchandising
- Communicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients.
- Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.
Operational Excellence & Compliance
- Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
- Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
- Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
- Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
- Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.
Qualifications
- 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
- Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
- Ability to work in a fast-paced environment,
- Strong English language proficiency. (for EU)
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.
Base Pay Range
$30.00-$44.75
Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.