Director, Learning and Development - Operations

What You'll Do: - Drive the complete L&D program strategy, aligning member experience goals with data-informed learning portfolios - Mentor a team of experienced Senior Managers to foster a culture of creative collaboration and excellence - Manage the Operational Learning Library across various stages, from initial hire through active production - Utilizing diverse methodologies such as classroom sessions, huddle guides, and digital coach tools - Integrate AI tools to refine knowledge databases, streamline processes, and route administrative tasks of onboarding and L&D programs - Cultivate a robust continuous learning culture for both Operations managers and individual contributors - Find opportunities to optimize content to improve learner retention and increase accessibility through AI tools - Supervise all administrative training duties, including scheduling, record maintenance, and evaluations - Report on program impacts and necessary investments to senior leadership - Collaborate with enterprise L&D partners to maintain organizational alignment across Operations What You'll Need: - Bachelor's degree in a relevant field; a Master's degree is preferred - 8+ years managing teams within Operations, front-line teams across multiple business groups - 10 years of experience in L&D or talent development, with a focus on training design - 8+ years or more experience in banking or the fintech sector - Utilized AI tools and platforms to create adaptive learning pathways, curriculums, or agent real time assessments score, and performance gaps - Proven ability to deliver training effectively in person and in remote environments - Exceptional presentation skills and the ability to communicate with executive leadership - Knowledge of instructional design principles, adult learning methodologies and AI content development - A track record of developing call center or operational curricula - Competency in translating data analytics into actionable training improvements Compensation and Benefits The base pay range for this role is listed below.

Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture.

As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.