Laboratory Scientist/MLS/CLS/MT Client Services Rep - Nights

**$7,500 Sign On Bonus for offers accepted by August 31, 2026. Terms and Conditions apply**

**Ability to work rotating weekends as required. Ability to work Holidays scheduling as required. Ability to take on call availability as required and for emergency coverage on any shift**

**Local candidate can work from home/REMOTE but would have to come into work as needed. There is an initial time period fully onsite before being able to work remotely. Primary residence MUST be a VA address.**

The Medical Technologist Client Services Representative ( MT CSR) is the technical liaison between the Department of Pathology and the VCUHS environment. The MT CSR provides accurate and timely technical results, critical results, and information to requesting physicians and other healthcare providers for use in the diagnosis and treatment of disease for patient care. The MT CSR consistently utilizes excellent customer service skills to both internal and external customers at all times. A positive and professional interpersonal style with a strong commitment to the team effort is mandatory. The MT CSR observes compliance and HIPAA regulations at all times with communications.

Essential Job Statements

• Provides customer service and laboratory-related communication regarding specimen collection, submission and reporting of laboratory results to healthcare providers in a timely manner
• Handles incoming and outgoing communication with different customer groups
• Provides accurate and timely technical results, critical results, and information to requesting physicians and other healthcare providers
• Communicates patient results clearly accurately and effectively to laboratory clients in a timely manner
• Serves as a resource to clients regarding test requirements specimen submission and other laboratory policies and procedures
• Serves as a dispatch service for lab related courier needs
• Assist with training new staff
• Performs area-specific support duties
• Performs other duties as assigned

Patient Population: Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Demonstrates knowledge and related competencies of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to their age, specific needs and to provide the equitable care needed as described in departmental policies and procedures. Neonates (0-4 weeks), Infant (1-12 months), Pediatrics (1-12 years), Adolescents (13-17 years), Adults (18-64 years), Geriatrics (65 years and older)

Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional: Fast pace environment, Steady Pace, Able to handle multiple priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to adapt to frequent change

Nights

Required Education: Bachelor’s Degree in Medical Technology (BSMT)/Medical Laboratory Science (BSMLS)/Clinical Laboratory Science (BSCLS) from an accredited program

Preferred Education: Master’s Degree in Clinical Laboratory Science (MSCLS) from an accredited program

Years and Type of Required Experience: Minimum: Entry Level Medical Laboratory Scientist Graduate

Other Knowledge, Skills and Abilities Required: Ability to work rotating weekends as required. Ability to work Holidays scheduling as required. Ability to take on call availability as required and for emergency coverage on any shift

Cultural Responsiveness: N/A

Other Knowledge, Skills and Abilities Preferred: Previous Medical Technologist, Clinical Lab Scientist or Medical Lab Scientist experience is preferred.

Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. Required to car travel to off-site locations, occasionally in adverse weather conditions. May be exposed to high

May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids. * May be exposed to human blood and other potentially infectious materials. * May have periods of constant interruptions.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.