Here’s what you’ll be doing:
- Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts; doing so in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits
- Plans, organizes, leads and controls the flow of service work through the department
- Establishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operation
- Assist the Service Advisors with information, forms, reports, and/or documentation related to customer relations
- Coordinates with the Parts Department, Sales Department, and others to ensure effectiveness and priorities of the service process
- Flags repair orders according to established procedures.
- Provides estimation of time for completion of each repair order
- Other duties as assigned
Here’s what you’ll need:
- Dealership Service Department experience required
- Service Department leadership experience highly desired
- Knowledge of automotive repair shop operations required
- Experience as a mainline Service Technician highly desired
- Experience with automotive dispatching highly desired
- High School diploma or equivalent required
- Must be proficient with the use of Microsoft Office products
- A valid in-state driver's license and a good driving record, per company standards
Stew Hansen Buick GMC, a prominent Des Moines area Ken Garff Automotive Group Dealership, is currently looking for a talented, Automotive Service Manager that aligns with our core RIGHT values and acts with respect, integrity, growth, humility, and teamwork.
Here’s why you’ll want to work here:
- Great people with a great culture!
- Competitive compensation package
- Paid training and real career growth
- Wellness time off and 401k with Company match
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Year-end bonus program for all employees (Garff Giveback)
- Employee discounts on Vehicle Purchase, Parts, Service and More!