Description
The North America Workforce Management (WFM) Data Insights Manager is a strategic leader responsible for leveraging UKG Pro Workforce Management data to deliver actionable insights, drive system adoption, ensure compliance, and enable advanced capabilities such as AI-driven analytics and value case realization. This role focuses on optimizing workforce operations across North America through data-driven decision-making and innovative technology enablement.
This position is not hybrid/remote and will be located at our Hickley Parkway location in Cleveland, OH Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.
Responsibilities
Reporting & Analytics Leadership
- Own and manage reporting for UKG Pro WFM to monitor adoption, compliance, and operational efficiency across North America.
- Develop dashboards and insights that inform leadership decisions and support continuous improvement. System Adoption & Enablement
- Drive WFM adoption by aligning reporting with training and enablement programs.
- Regularly update adoption metrics and provide actionable insights to maximize utilization. Compliance & Regulatory Oversight
- Design and implement reporting mechanisms to ensure compliance with labor laws and industry standards across North America.
- Partner with legal and HR teams to maintain compliance integrity. Value Case Realization
- Define and track KPIs to measure the business value of WFM initiatives.
- Quantify ROI for system enhancements and process improvements, presenting results to senior leadership. AI Enablement & Advanced Analytics
- Collaborate with digital technology teams to integrate AI-driven analytics into WFM reporting and forecasting.
- Identify opportunities for predictive modeling and automation to improve workforce planning and scheduling. Team Leadership & Development
- Build and lead a team of analysts and reporting specialists, fostering a culture of collaboration, innovation, and continuous learning.
- Provide mentorship, performance feedback, and career development opportunities to team members.
- Ensure team alignment with organizational goals and priorities.
Qualifications
FORMAL EDUCATION: Required:
- Bachelor’s Degree from an accredited institution, or in lieu of a degree, 12 years of experience in related fields.
- 5+ years of experience in data insights, workforce analytics, HR Analytics, or other related roles.
- Proficiency in data analysis tools such as Excel, SQL, and statistical software (e.g., R, Python)
- Understanding of HRIS, Time and Attendance systems, and payroll processes.
- Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
- Must be at least eighteen (18) years of age Preferred:
- Bachelor’s Degree focused on Business Administration, Human Resources, Statistics, Data Analytics, or a related field.
- Experience with workforce management software (e.g., Dayforce, UKG Pro WFM).
- Project management skills with experience leading process improvement initiatives.
- Certification in HR Analytics or related fields.