Location: New Castle, DE.
- Problem-solving skills. - Analytical skills. - Customer service experience. - Patience. - Excellent communication skills, written and verbal.
- Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems. - They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person. - Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved
All your information will be kept confidential according to EEO guidelines.
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