Account Manager

The Account Manager (AM) is responsible for leading small to medium-sized jobs for the assigned client and/or project. The position requires good communication skills and attention to detail, along with the ability to learn from the integrated team what constitutes smart strategy and good work. AMs should have a solid understanding of basic marketing tactics and the way an agency works.

They should demonstrate a desire to understand their clients' business and the agency's profitability model.

- Responsible for mastering basic agency processes, developing positive client relationships and developing strong relationships with the integrated team

- Responsible for sharing relevant industry and competitive updates

- Lead internal communication and collaboration across departments

- Set expectations for each team member and project

- Establish clear deliverables and timelines to ensure team alignment

- Keep Project Management informed on project process and details

- Manage up to Supervisors to keep leadership informed on important client and internal team updates

- Demonstrate the ability to understand the client's business to evaluate work based on strategy and objectives.

- Earn and maintain a positive relationship with junior members of the client team to further agency partnership and execute tactical work.

- Develop ability to think critically in the development of new work in order to prepare for client feedback or technical roadblocks.

- Master basics of agency and client processes within day-to-day workflow.

- Act as financial stewards by managing media, production, out-of-scope project and service fee budgets and billing.

- Support team in execution and strategy of integrated creative campaigns across all touchpoints, including Display, OOH, Broadcast, Social, Search, Online Video, Print & POP

- Serve as a role model and mentor to Account Assistants

- Bachelor's Degree (BA or BS) required

- Strong verbal and written communication skills

- Ability to effectively collaborate with different people and work styles

- Experience executing administrative and tactical account work and ability to mentor Assistants in performing those duties

- 2-3 years experience in advertising, marketing or related field

- Experience leading tactical projects including promotional or routine monthly campaigns

- Demonstrated success managing projects, schedules and client deadlines

- Working knowledge of agency departments' capabilities and processes (social, media planning and buying, analytics, etc.)

- Basic presentation skills

- Ability to learn project management and reporting tools