Manager, Programs & AI Delivery

We're looking for a hands-on Manager to drive program design, AI development, and data infrastructure for SharkNinja's Direct-to-Consumer (DTC) business. Reporting into the Senior Director, Global DTC Program Design and AI, you'll turn strategic priorities into well-structured, well-delivered workstreams - spanning data infrastructure and engineering, AI tool development, and cross-functional process design.

This is a delivery-focused role for someone who pairs technical fluency with strong program management. You'll build AI-powered tools, keep data pipelines reliable and well-governed, and help embed better ways of working across the global DTC teams you support.

Location: This role could be filled in either Needham, MA or London, UK

- Manage and maintain DTC data pipelines across Snowflake and the wider technology stack, keeping them reliable, governed, and scalable for commercial intelligence, marketing measurement, and AI workloads.

- Apply and help uphold data quality standards, architectural patterns, and data modeling principles so data stays consistent, trusted, and ready to use.

- Design and run technically grounded programs that drive practical operational change across the DTC data function.

- Break complex data and AI initiatives into clear workstreams with defined scope, milestones, and owners.

- Work with commercial, technology, and regional teams to align process design with business needs, keeping new ways of working practical and embedded.

- Build, test, and deploy AI-powered tools and agents that automate workflows, surface insight, and replace manual processes.

- Own the day-to-day AI build lifecycle - from problem framing and prototyping through testing, deployment, and iteration.

- Document how tools work and apply sensible quality and evaluation checks so solutions are maintainable and easy for others to pick up.

- Support multi-touch attribution and media mix reporting across paid channels, and help maintain GA4 governance and DTC site measurement.

- Keep measurement methodology consistent across markets, adapting where channel or platform behavior differs.

- Partner with DTC commercial teams to turn data into practical growth decisions, including performance optimization and marketplace expansion (e.g., TikTok Shop).

- Communicate program and AI progress clearly to senior stakeholders, and help drive cross-functional alignment so decisions are understood and adopted.

- 4-5 years' experience in data, analytics, program or technical program management, or a related field - ideally supporting a commercial or DTC business.

- Hands-on experience building or delivering data pipelines and/or AI-powered tools; comfortable working across the data-to-deployment lifecycle.

- Strong working knowledge of Snowflake (or a comparable cloud data platform) and SQL; familiarity with GA4 and digital measurement is a plus.

- Solid program and project management skills - able to structure workstreams, manage milestones, and keep multiple stakeholders aligned.

- A practical, commercially minded approach to AI and automation, with good judgment on what's worth building and maintaining.

- Clear communicator, comfortable translating technical detail for commercial and regional audiences.

- Experience with project management tools (e.g., Smartsheet, Wrike, Asana) is a plus.