Valuation Manager, Handbags (Authenticator) - Madison Avenue

• Facilitate all valuation appointments, working directly with clients to deliver a relaxed, consultative experience that educates them on the value of their handbags within our marketplace
• Conduct real-time authentication and valuation of luxury handbags using a wide range of brand- and category-specific tools and resources
• Provide pre-consignment pricing support to consignors and internal sales partners
• Maintain a strong understanding of pricing trends and sell-through velocity for handbags by partnering closely with the Pricing and Authentication teams
• Own the sell-through performance and velocity of items you personally price
• Own appointment-to-consignment conversion metrics, driving both client satisfaction and business results
• Partner with the Store Manager to understand customer needs and stay aligned with in-store operations and priorities
• Support additional store and team needs as required to ensure a seamless retail experience

• Strong knowledge of luxury handbags in the primary and/or secondary market, including brand standards, authentication, materials, craftsmanship, and condition assessment
• 2–5 years of experience in the luxury space within a customer-facing role
• Flexibility to work select weekend days
• Sales experience strongly encouraged
• Proactive, self-directed approach with the ability to anticipate business needs and meet internal and external deadlines
• Strong problem-solving skills, including the ability to identify potential obstacles in advance and ensure smooth execution of valuation office processes
• Exceptional attention to detail with the ability to manage multiple complex, time-sensitive situations while remaining calm and composed
• Passion for delivering a high-touch, luxury client experience every day
• Polished, professional presence with strong presentation skills
• Clear and effective communicator, both verbally and in writing

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• Find out more about our Benefits here.

The expected salary range for this role is $82,000.00-$100,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

As a Valuation Manager at The RealReal, you will own day-to-day appraisals of handbags, servicing clients who visit our retail store through both scheduled appointments and walk-ins. You will authenticate and price luxury handbags across our dynamic acceptance standards, leveraging deep brand, materials, and market knowledge.

As a subject-matter expert, you will educate and build trust with consignors, customers, and peers, translating market insight into a white-glove client experience. You will also support occasional supply events through on-site valuations and participate in remote pricing initiatives to support cross-functional teams across the organization.

We’re seeking a process-driven individual with exceptional attention to detail who is eager to continue honing their expertise in luxury handbags while delivering best-in-class service.