As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives.
Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here .
- Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
- Lead colleagues in the execution and completion of assigned tasks.
- As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
- Ensure high-level of customer service through problem-solving and customer-focused resolutions.
- Enhance the in-store customer experience by promoting our Macy's mobile app.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
- Perform store opening and closing procedures, including accessing alarm system and settling the registers.
- Lead and participate in the adherence to our best in class merchandise standards.
- Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- Proficient in communicating effectively with customers and providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- This position requires lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level, crouching, kneeling, stooping and color vision.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions