Customer Service Representative

- High school diploma or equivalent required, with strong English reading and writing skills. - Experience in office or call center environments. Exposure to retail merchandising, consumer packaged goods, or consumer electronics is an asset. - Exceptional customer service skills, paired with strong problem-solving abilities, communication to effectively collaborate and resolve issues. - Strong soft skills, including teamwork, adaptability, time management, and critical thinking. - Computer skills, including exposure to Microsoft Office Suite.

- Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access. - Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations. - Ensure customer satisfaction with professionalism, positivity, and accurate, timely support. - Execute outbound calls to verify in-store compliance and review photos for quality checks. - Document and report all activity through Premium's online tracking system to maintain accurate records.

- Enjoy a great team culture with fun internal events like Bring Your Dog to Work Day . - Join a St. Louis Post Dispatch Top Workplace and enjoy the benefits of a great team environment. - Receive Premium-provided training to elevate your skills and expertise. - Grow with us-we love promoting from within and supporting career advancement.