Account Manager | Property & Casualty

- Manage the day-to-day service delivery for an assigned portfolio of middle market commercial property & casualty clients, including complex and multi-line accounts across a variety of industries.

- Serve as the primary client service contact, building trusted relationships with clients, carrier partners, and internal stakeholders.

- Resolve moderately complex client service issues involving coverage interpretation, policy administration, claims coordination, certificates of insurance, endorsements, audits, and billing inquiries.

- Coordinate with Producers, Account Executives, carriers, and underwriting partners to ensure timely and accurate client service delivery.

- Support the marketing and renewal process by gathering underwriting information, preparing renewal submissions, reviewing proposals, and assisting with coverage comparisons.

- Facilitate policy changes, endorsements, certificates, evidences of property insurance, loss runs, and other service requests within established service standards.

- Conduct policy reviews and assist clients in understanding coverage options, industry trends, emerging risks, and regulatory developments affecting their business.

- Identify gaps in coverage and generate client interest in additional insurance products and risk management solutions, referring opportunities to Producers as appropriate.

- Represent clients internally and coordinate resources to address ongoing service needs, strategic initiatives, and special projects.

- Participate in client meetings, renewal strategy discussions, stewardship meetings, and carrier meetings as needed.

- Maintain accurate client records and documentation in agency management systems and carrier portals.

- Ensure compliance with CBIZ policies, carrier requirements, internal controls, and industry regulations.

- Develop and maintain strong relationships with insurance carriers, wholesalers, and vendor partners.

- Provide guidance, mentorship, and training to less experienced service team members.

- Bachelor's degree - Active Property & Casualty Insurance License - 3+ years of commercial property & casualty insurance experience, preferably supporting middle market accounts.

- Experience servicing complex commercial insurance programs, including multiple lines of coverage and carrier relationships.

- Strong understanding of the commercial insurance renewal lifecycle, coverage analysis, and client service best practices.

- Experience with agency management systems such as Sagitta, or similar platforms.

- Excellent communication, relationship-building, organization, and problem-solving skills.

- Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and client focus.

Minimum Qualifications

• High School Diploma or GED required
• 3 to 5 years customer service experience in the insurance industry required
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Effective customer service skills
• Proficient use of applicable technology
• Ability to work in team environment as well as independently
• Must be able to travel based on client and business needs Essential Functions and Primary Duties

• Manage the day-to-day service delivery for an assigned portfolio of middle market commercial property & casualty clients, including complex and multi-line accounts across a variety of industries.

• Serve as the primary client service contact, building trusted relationships with clients, carrier partners, and internal stakeholders.

• Resolve moderately complex client service issues involving coverage interpretation, policy administration, claims coordination, certificates of insurance, endorsements, audits, and billing inquiries.

• Coordinate with Producers, Account Executives, carriers, and underwriting partners to ensure timely and accurate client service delivery.

• Support the marketing and renewal process by gathering underwriting information, preparing renewal submissions, reviewing proposals, and assisting with coverage comparisons.

• Facilitate policy changes, endorsements, certificates, evidences of property insurance, loss runs, and other service requests within established service standards.

• Conduct policy reviews and assist clients in understanding coverage options, industry trends, emerging risks, and regulatory developments affecting their business.

• Identify gaps in coverage and generate client interest in additional insurance products and risk management solutions, referring opportunities to Producers as appropriate.

• Represent clients internally and coordinate resources to address ongoing service needs, strategic initiatives, and special projects.

• Participate in client meetings, renewal strategy discussions, stewardship meetings, and carrier meetings as needed.

• Maintain accurate client records and documentation in agency management systems and carrier portals.

• Ensure compliance with CBIZ policies, carrier requirements, internal controls, and industry regulations.

• Develop and maintain strong relationships with insurance carriers, wholesalers, and vendor partners.

• Provide guidance, mentorship, and training to less experienced service team members.

• Bachelor's degree
• Active Property & Casualty Insurance License
• 3+ years of commercial property & casualty insurance experience, preferably supporting middle market accounts.

• Experience servicing complex commercial insurance programs, including multiple lines of coverage and carrier relationships.

• Strong understanding of the commercial insurance renewal lifecycle, coverage analysis, and client service best practices.

• Experience with agency management systems such as Sagitta, or similar platforms.

• Excellent communication, relationship-building, organization, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and client focus.