Referral Specialist

The Referral Specialist is responsible for coordinating and completing referrals ordered by health center providers, acquiring and verifying third party information for referrals, obtaining and arranging referral appointments, tracking referrals, and collecting consult reports from external specialists.

- Works in collaboration with the Patient Care Coordinator to ensure duties are completed.

- Coordinate all aspects of referrals ordered by health center providers on behalf of patients.

- Ensure client is PCP aligned before working on the referral.

- Enter appropriate structured data fields are populated in referral tracking module in electronic medical record.

- Maintain communication with the provider and patient regarding the most appropriate specialist to refer to in each case.

- Ensure proper paperwork is given to patient for appointment per orders (i.e., labs, x-rays, progress notes).

- Track referral appointment outcome in the medical record and bring to the attention of the ordering provider.

- Assign patient to securing own appointment based on patient ability and need for support.

- Obtain consult reports from specialty provider and log in medical record.

- Maintain specialty provider list on shared drive including payor sources they accept.

- Daily huddle participation, including updates on status of referrals for clients being seen on today's visits.

- Adherence to Housing Works Core Values All-In, Stronger Together, Membership, High Performance.

- One year of experience in a medical related field preferred.

- Interest in and ability to work with culturally diverse populations.

- Skilled in interpersonal relationships with a culturally diverse population.

- Ability to work occasional evenings and weekends with advance notice.

- Experienced with Microsoft Office (Word, Excel), Outlook, and the Internet.

- Must possess a high level of interpersonal skills to handle sensitive and confidential client information and situations.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs.

A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU