Front Desk Receptionist

- Greet patients upon arrival and address questions and concerns

- Answer incoming calls, provide information, transfer calls, and take messages as neede d

- Schedule appointments and manage multiple provider calendars

- Register new patients and update existing patient demographics and financial information

- Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff

- Maintain and update patient records through data entry, faxing, and scanning

- Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items

- Review and update accounts receivable/payable changes since prior visits

- Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly

- Monitor office supply inventory, place orders, and coordinate equipment maintenance and service

- Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments

- Prepare and process daily reports, deposit slips, and upload financial records to shared files

- Review billing claims and denials; gather required information from providers or patients to resolve issues

- 2+ years of administrative support experience in a medical environment preferred

- Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred

- Ability to establish and maintain effective working relationships with patients, coworkers, and the public

- Strong communication , multi-tasking, and problem-solving skills

- Ability to thrive in a fast-paced and demanding work environment

- Strong attention to detail and a commitment to achieving high levels of patient satisfaction

- Ability to maintain confidentiality and uphold HIPAA compliance at all times

- Sound judgment and discretion in handling sensitive information

- Team-oriented mindset, flexibility, and a willingness to learn

- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

- Oc casionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell