Associate Systems Engineer

The Associate Systems Engineer ensures the availability, security, and performance of the enterprise infrastructure. This role focuses on the installation, configuration, maintenance, and monitoring of Windows Server (2022/2025) environments, Active Directory, and foundational virtualization technologies. Acting as a foundational technical resource, the Associate Engineer assists with system upgrades, troubleshoots service disruptions, and maintains comprehensive technical documentation to support operational continuity.

- Monitors and maintains servers and possibly storage systems - Analyzes and troubleshoots system issues - Assists with the performance and coordination server replacements and server builds - Monitors, manages and maintains Active Directory - Acts as a technical resource for the Project Management Office - Completes and upgrades system documentation - Responsible for remote administration, design and implement of troubleshooting issues, and update/deploy Microsoft solutions - Triage and resolve escalations from the team within defined customer SLAs - Be a problem solver - Identify solutions for hardware, software, and network issues - Leverage remote support tools to resolve support requests - Communicate with clients and project leads in a highly professional and timely manner - Other duties as required

- High School Diploma/GED, required - Bachelors degree in Computer Science or Information Systems, preferred

- One (1) or more years of experience managing multiple systems, required - Ability to update and manage technical Tier 1, 2 and 3 escalation issues and identify solutions in fast-paced environment, required - Prior experience with HP ProLiant servers, HP Blade chassis, Cisco UCS Servers, preferred

- Microsoft MCSA / MCSE certification, preferred - Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator Associate (AZ-104), preferred

- Prior experience managing and maintaining Microsoft Windows Servers 2022/2025; Windows 11, required - Prior experience or knowledge of VMWare ESX v8, preferred - Prior experience with RedHat Linux v8 or newer, preferred

- Strong oral and written communication skills - Excellent interpersonal and customer relationship skills - Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details - Capable of successfully multi-task while working independently or within a group environment - Ability to rely on extensive experience and judgment to plan and accomplish goals - Capable of working well under pressure while dealing with unexpected problems in a professional manner - Capacity to communicate and interact with all levels of employees and management - Ability to interact and build consensus among people - Ability to work after standard business hours and travel

National Range: $100,000 - $120,000 Maryland Range: $100,000 - $120,000 NYC/Long Island/Westchester Range: $100,000 - $120,000