Microsoft 365 and Records Support Manager, Environmental Health (Project/Program Manager III)

Are you a project manager that enjoys planning, leading, and executing large-scale projects? Do you have a strong technical aptitude for productivity applications and records support along with experience with change management? If so, Public Health – Environmental Health Services Division is seeking a Microsoft 365 and Records Support Manager (Project/Program Manager III) to join its innovative team! Our ideal candidate would bring strong Microsoft 365 technical expertise along with quality improvement and change management skillsets to modernize Environmental Health’s use of cloud-based tools and records management. This role will improve how Environmental Health organizes, maintains, and accesses critical records that support operations across the division using Microsoft 365, Tyler Enterprise Permitting and Licensing, and other systems such as archiving.

This position will support the Environmental Health Services (EHS) Division with modernizing its records management and supporting programs with use of Microsoft 365. Public Health and EHS rely heavily on the use of Microsoft 365 (MS365) tools in our work, in particular SharePoint and Teams. This project will work closely with EHS sections and teams to maximize and streamline use of MS365 tools for our business operations, internal communication, and internal and external collaboration, while aligning with King County and Public Health compliance, and security policies. This position will assist teams with effective and efficient use of MS365 tools, engage in robust communication, provide support and training for EHS’s workforce, and utilize change management strategies throughout. This position is a member of the Continuous Improvement team.

Background

Through the work of over 190 dedicated employees, the Environmental Health Services Division promotes healthy and equitable environmental conditions and prevents disease through sanitation, safe food, air, and water, and reduction of exposure to hazardous materials. In addition to permitting and inspecting public pools, spas, pet businesses, plumbing installations, on-site septic systems, and solid waste facilities, the division also works in partnership with community to address unhealthy environmental conditions and leads the department’s climate change efforts. Our vision is healthy, safe, and vibrant communities that are free of health disparities based on race, gender, or economic status. The Division’s core values include equity and social justice, integrity, community service, collaboration, a supportive work culture, and learning from each other and the communities we serve.

To learn more, please visit https://www.kingcounty.gov/ehs.

Note: This recruitment will be used to create an eligibility pool to fill additional Career Service, Term-Limited Temporary (TLT), or Special Duty Assignment (SDA) vacancies that may occur over the next six months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

The standard work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening/weekend work may be required. Alternative work schedules may be considered. This position is not subject to the Fair Labor Standards Act (FLSA) and is not overtime eligible.

Work Location

This position is based at the Chinook Building located in downtown Seattle at 401 Fifth Avenue, Seattle, WA, 98104. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Job Duties

• Serve as the Project/Program Manager for the EHS division’s consistent use of MS365 tools across division programs/teams.
• Coordinate the division’s effort for consistent record management, including digital and physical paper documents.
• Work with division programs and teams to assess records management opportunities and challenges and identify consistent and actionable approaches.
• Support stability and security of SharePoint sites and Teams channels across the division.
• Work with division programs and teams to assess how MS365 tools can best support business needs, identify existing issues, and anticipate future issues with using MS365.
• Collaboratively develop workplans for records management and SharePoint site management, including prioritization, and maintain flexibility to address emergent issues.
• Develop, manage, and execute implementation plans to ensure business continuity, effectiveness, and end user acceptance.
• Manage issues found during development and testing; identify and implement mitigations and solutions.
• Coordinate with Public Health and King County IT to ensure alignment with compliance and security requirements for records management and use of technology.
• Develop job aids and training to ensure users can effectively use and maintain their work within SharePoint and Teams.
• Provide training opportunities to share SharePoint and Teams best practices. Create opportunities for SharePoint owners within teams/programs to problem-solve and share best practices.
• Coordinate with impacted teams to plan and implement updates to existing use of MS365 tools, and initiate new uses of MS365 tools.
• Develop, manage, and execute effective communications plans.
• Develop and implement change management plans.
• Research, develop, and write decision proposals and decision packages for management.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

This career service opportunity is open to all qualified applicants.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

(Please note: Cover letters, resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

• Commitment to and knowledge of racial equity and social justice principles and practices.
• At least two (2) years of experience with the Microsoft 365 suite of applications, in particular SharePoint and Teams, and Power Automate, and the associated security and permissions-based requirements to ensure functionality and stability.
• At least one (1) year of experience with records management.
• At least two (2) years of experience with project planning and management, including complex projects involving multiple dependencies and/or conflicting priorities.
• Ability to build systems, structures and a broader level of expertise across the division reducing reliance on the support manager's position.
• Knowledge of and experience with change management principles.
• Experience developing process maps, job aids, and other technical documentation.
• Experience training and supporting customers with varied learning styles and skillsets.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Experience developing and implementing training and change management plans and drafting associated communications.
• Ability to communicate and maintain working relationships with diverse populations; facilitate discussion and consensus; collaborate effectively.
• Relates well with others; builds constructive and effective relationships; uses diplomacy and tact; ability to manage conflict and defuse high-tension situations comfortably.

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Union Membership

This position is not represented by a labor union.

Contact

If you have questions or would like more information about the recruitment process, please contact Salyse Duckworth, HR Analyst at sduckworth@kingcounty.gov.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

• Experience with quality improvement processes.
• Experience with quality assurance and end user monitoring.
• Experience with Public Health.
• Experience with applying race and social justice principles to projects or processes.
• Experience with the government cloud.
• Certifications and/or demonstrated coursework in change management and/or project management; Microsoft 365 tools such as SharePoint and Teams.

Supplemental Information

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.