Essential Duties & Responsibilities:
- Analyze student activity within discussions and assessments and respond appropriately based upon training and input from the lead instructor.
- Assist in managing student communications.
- Escalate unique issues to the lead instructor.
- Assist with grading and providing feedback.
- Monitor students’ engagement levels and provide recommendations on the best approach on how to increase engagement.
- Assist the lead instructor as needed or directed, providing tutoring, live sessions, or other student support.
- Assist the lead instructor as needed or directed with student outreach.
- Assist the lead instructor as needed in developing supplemental support documents, videos, job aids.
- Other duties as assigned.
Education:
- From a regionally accredited institution; Terminal degree in Business or a Business-related field required.
Certificates, licenses and registrations:
- Professional certification in discipline specialty (if required dependent on course credentialing requirements).
Other:
- Access information using a computer.
- Effectively communicate, both up and down the management chain.
- Effectively cope with stressful situations.
- Good attendance.
- Strong organizational and time management skills.
- Strong mental acuity.
- Must be able to lift 25 lbs.
Work Location Details:
Many of our positions, including this role, are designed to be remote "home office" settings.
Employees working out of a home office are responsible for providing appropriate and safe office space, office furniture and organization, communication tools, and related items. These include:
- Arranging for high-speed internet connection, printer and a dedicated phone line for business use. Specifics regarding expense coverage and reimbursement vary based on individual position categories. The University will not provide office equipment or on-site set up assistance.
- The environment must be free from distractions and enable a highly productive and professional work environment.
- As with on-site positions, our off-site positions require that the majority of the time will be spent using a telephone, PC and monitors.
- There are minimal lifting requirements unless otherwise noted.
Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
Job Skills:
- Excellent written and verbal communication skills and ability to interact effectively with faculty, coaches, and learners.
- Demonstrated effective time management skills.
- Excellent relationship-building, customer service, and problem resolution skills.
- Demonstrated strong attention to detail, initiative and follow-through.
- Experience working with a diversity of learning styles.
- Comfortable using technology to facilitate learning.
Work Experience:
- Professional experience in the field of study is preferred and may be required dependent on course credentialing requirements.
- Previous teaching experience is preferred and may be required dependent on course credentialing requirements.
- Online teaching experience is preferred and may be required dependent on course credentialing requirements.
- Previous teaching experience with adult learners.
$19.00/hour is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below.