PR Delivery Specialist - Virtual

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

• Collaborating with client managers and end clients to resolve employee issues and escalations.
• Preparing comprehensive appeal packets summarizing case history and documentation.
• Using experience and knowledge to maintain all other leaves information while understanding customer relationships and expectations for various assigned accounts.
• Providing total claim management, including pay and leave instructions
• Obtaining and review updated medical evidence of reason for leave upon receipt.
• Reviewing guidelines for eligibility.
• Tracking all stand-alone leaves and those running concurrently with FMLA Workers Compensation and Short-Term Disability.
• Resolving problems within scope of authority, while bringing others to the attention of their manager.
• Providing support to Intake/Customer Service team as needed in the Call Center.
• Preparing monthly/quarterly activity reports including the information of case management. (lost days, case managed for management review prior to client delivery.

• Have equivalent experience Bachelor in business
• Able to learn and apply new skills.
• Possess high attention to detail and accuracy.
• Possess Verbal and written communication skills.
• Able to work independently with minimal supervision.
• Possess MS Excel and Word skills. Able to navigate Alight’s proprietary systems and web based tools.
• Possess Knowledge of, and experience in, leave of absence processing and customer service functions.
• Possess Advanced customer service principles
• Possess Knowledge of telephone etiquette.
• Able to interact professionally with a diverse group (executives, managers, legal, and subject matter experts).
• Able to prioritize work continually and produce a significant volume of work efficiently within performance standards.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

The Delivery Specialist supports client operations by managing leave claims, appeals, escalations, and project tasks. They collaborate with clients, internal teams, and vendors to ensure smooth service delivery. The role requires analytical skills, attention to detail, independence, and a focus on continuous improvement and excellent client service.