JOB SUMMARY:
The primary function of the DEXIS Regional Clinical Training Specialist is to provide hands-on and/or remote post-sale product training on digital intraoral imaging products to customers in a clinical setting. Additional training opportunities will include imaging software and related technology. The Regional Clinical Training Specialist will also serve as source for training escalations within the territory. This position will also partner with both internal and external teams in assisting the customer regarding their clinical needs. This position will support accounts in the North Central region.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Conduct end-user training on supported intraoral imaging products.
- Reporting and maintaining documentation on completed trainings.
- Responsible for review and follow-up on completed surveys within their territory, to ensure clinical training meets stakeholder needs.
- Initial point of escalation and investigation in relation to clinical training within their territory
- Provide support to the Clinical Program Managers and Product Management in testing and implementing new products in their territory.
- Conduct billable clinical training sessions while actively building and maintaining a pipeline of future training opportunities through customer outreach, needs analysis, and relationship management.
- Attend tradeshow and educational events in their territory for clinical representation and assistance.
- Obtain certification on supported products and recertification as necessary.
- Manage priorities and timelines well and be comfortable in a fast-paced environment.
- Strong interpersonal face-to-face, phone, and email skills and a strong customer focus
- This position may at times require working non-standard hours and could include travel that occurs on weekends when necessary.
- Frequently interacts with all functional departments.
- Frequently interacts with customer and key experts.
- Travel up to 75% as dictated by business needs.
- Perform other duties or special projects as assigned.
Job Requirements:
- Associate's degree or equivalent certification and/or licenses.
- 5 years hands-on clinical dental experience with at least 2 years of experience in a customer facing position.
- Proven experience utilizing dental imaging equipment including digital intraoral scanner (IOS).
- Experience in managing multiple projects simultaneously.
- Proven ability to work remotely and independently.
- Organizational skills and the ability to prioritize, plan, and execute are key success factors in this position.
- Exceptional interpersonal and communication skills.
- Valid state driver's license and a clean driving record
- Overnight Travel: Up to 75%.
COMPETENCIES:
- Adaptability
- Responsible decision making
- Flexibility
- Self-starter
- Enthusiastic
- Team orientation (knows when to lead and when to follow)
- Lives the “continuous improvement” philosophy and can drive change successfully
- Non-political
- Logical and creative thinker
- Poised, strong personal impact
- Confident
- Ability to influence others – credible
- Ability to articulate the EBS philosophy
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PREFERRED QUALIFICATIONS:
- Bachelor's degree or equivalent combination of education and experience.
- 2+ years of training experience within a clinical setting.
- Experience in managing multiple projects simultaneously.
- Demonstrated ability to work independently.
- Advanced knowledge of radiology a plus.
- Experience with Microsoft Dynamics.
- Advanced Microsoft Office proficiency.
Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$66,700 - $77,900