Senior Analyst - Site Support (Loretto, KY)

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit.

Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

As a Senior Analyst - Site Support, you will act as a liaison between the business and IT organization. You might excel in this role if your technical abilities are described as a jack of all trades. You will be responsible for managing and resolving tickets within the SLA and provide support for IT related issues from software to hardware including applications, iPhones, workstations, and printers, escalating when needed.

Your role will include taking ownership of end-user problems, following up with internal teams on behalf of the user and communicating the progress in a timely manner. You are required to document support information and resolution notes for knowledge base articles and participate in tasks and projects with a global team.

You will also serve as remote hands for level 3 teams. Support of plant production IOT applications and devices. Some on call availability is required.

The following position is open in Loretto Kentucky, United States.This position will be based at the Maker's Mark distillery which is approximately 20 miles south of Bardstown, KY.

- Represent IT to the business, and be the voice of the business to IT

- Align IT service offerings with business strategies, goals, and objectives

- Participate in and collaborate with the Global Service Delivery teams

- Troubleshoot 1st and 2nd level IT related issues from applications to hardware (workstations / phones / tablets)

- Receive, log, and manage incidents and service requests using ServiceNow

- Responsible for business satisfaction and the end user experience

- The collective management of our hardware lifecycle (workstations, phones, peripherals, etc.) will be the responsibility of the local teams.

- Suggest innovation initiatives to add value to the business

Geographic Locations Supported: Based out of our Maker's Mark facility in Loretto, your primary responsibility will be local on-site support for offices and production site in Loretto Kentucky. Secondarily supporting our other Kentucky locations as needed. A valid driver license and reliable transportation is required for this role.

- Minimum 3 years supporting Microsoft Windows 10, Office 365 and related hardware in a midsize company

- Ability to adapt to new environments and accept new challenges

- Ability to present and discuss technical information in a meaningful way to end-users

- Self-motivated person who gains satisfaction from providing an excellent end-user experience