Web Content Strategy Specialist (Operations)

- Support content strategy for website redesigns and builds, from discovery and auditing through content development, migration, and launch - Present content audit findings, recommendations, and deliverables directly to clients and confidently explain the thinking behind your work - Conduct quantitative and qualitative content audits and recommend whether content should be retained, revised, consolidated, relocated, or removed - Organize and inventory large volumes of website content and maintain accurate content documentation throughout projects - Manage content review and approval workflows using Bynder Content Workflow and other project management tools - Build and maintain detailed spreadsheets tracking content status, ownership, recommendations, approvals, and migration - Develop page outlines, content models, information architecture recommendations, and wireframe content - Write and edit digital content where needed, applying UX writing, accessibility, SEO, and brand best practices - Enter, migrate, format, and QA content in CMS platforms such as WordPress, Drupal, and Sitecore - Collaborate closely with strategists, designers, developers, project managers, and clients throughout the website development process - Identify opportunities to improve content processes, documentation, and workflows

- Genuinely enjoy detailed, structured work - Like organizing and making sense of large amounts of information - Get satisfaction from bringing clarity and order to complicated projects - Don't mind repetitive or production-oriented tasks when accuracy matters - Are comfortable spending significant time working in spreadsheets and content management systems - Can zoom out to think strategically and zoom in to catch small details - Are comfortable switching between projects, clients, and types of work - Enjoy improving processes, workflows, and documentation - Are comfortable speaking with clients and presenting your work, recommendations, and rationale to groups

- 3-5 years of experience in digital content, content strategy, content operations, UX/content design, or a related field - Experience supporting complex website redesigns, migrations, or builds - Demonstrated experience conducting content audits, inventories, or other large-scale content analysis - Strong proficiency with spreadsheets and comfort managing large, detailed datasets and content trackers - Hands-on experience entering, formatting, migrating, or QAing content in CMS platforms such as WordPress, Drupal, or Sitecore - Strong writing and editing skills for digital platforms, even though writing is not the primary focus of this role - Exceptional organization, attention to detail, and follow-through - Ability to manage multiple projects, priorities, and deadlines simultaneously - Strong verbal communication and presentation skills, including experience presenting recommendations or work directly to clients or stakeholders - Comfort collaborating across disciplines and responding thoughtfully to client questions and feedback - Familiarity with SEO, accessibility, UX, and web content best practices - Agency or client-services experience preferred - Curiosity, adaptability, and a willingness to learn new platforms, workflows, and technologies - Interest in emerging AI tools and their applications to digital content work

- Salary range $70,000 - $87,550 per year (dependent upon experience & skills)

- A beautiful office in Washington D.C., where local staff go to the office 2x/week

- Opportunities for mentorship, professional development, and career growth

- Exposure to a wide range of industries, with a strong focus on nonprofits - Access to training, conferences, and networking opportunities

(2) We find the strengths in each employee and nurture them,

(3) We encourage a culture that values innovation and creative freedom, and

We may be an agency, but we understand that you have a life outside of work.

We allow our employees creative freedom. We treat them with respect and value their opinions. In that spirit, we offer the following

benefits:

- 4 weeks of vacation/sick time from day one (5+ weeks at year 3)

We're a DC-based digital agency with a national reach and a strategy-first mindset. We partner with nonprofits, associations, and mission-driven organizations to help them connect more meaningfully with their audiences. We're proud to be a certified LGBTBE business and an equal opportunity employer.

We believe diverse voices lead to stronger work-and stronger impact.

Send us your resume and a few writing samples that demonstrate your ability to communicate clearly for digital audiences. We don't need a traditional cover letter-just a short introduction that tells us a little about you and your experience working with complex website content.

If you've worked on website redesigns, content audits, migrations, CMS implementation, or other large-scale content projects, tell us a little about your role and what you contributed. We know much of this work happens behind the scenes and can't always be shared publicly.

Where relevant, specify if you were not the sole writer for each writing sample.