Software Engineer Lead

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a(n) Software Engineer Lead within PNC's Site Reliability Technology Engineering organization, you will be based in either; Pittsburgh, PA, Dallas, TX or Strongsville, OH.

As a Software Engineer Lead at PNC you support the reliability, performance, and availability of PNC's enterprise technology platforms. This role applies deeper technical knowledge to troubleshoot issues, improve monitoring, and contribute to automation and operational excellence within a production environment.

Responsibilities: - Candidates should possess extensive hands-on experience with Windows Server administration in enterprise environments and demonstrate advanced PowerShell scripting skills. Experience developing automation solutions, managing infrastructure at scale, and supporting operational excellence is highly desirable. - Monitor system health, performance, and availability using observability tools (logs, metrics, dashboards) - Perform advanced troubleshooting across infrastructure, applications, and servers (Linux/Windows) - Execute and improve operational procedures, system checks, and production support processes - Develop and maintain automation scripts to improve efficiency and reduce manual effort - Contribute to dashboards, alert tuning, and monitoring enhancements - Document incidents, root cause findings, and runbooks - Partner with engineering and SRE teams to improve system reliability and stability

Qualifications: - Working knowledge of Linux and Windows Server administration - Strong troubleshooting and root cause analysis skills (logs, system performance, networking basics) - Experience supporting production environments / IT operations - Strong analytical, problem-solving, and communication skills - Ability to work independently and mentor junior team members

Qualifications: - Experience with observability / monitoring tools (Elastic, Dynatrace) - Hands-on scripting experience (PowerShell required; Python preferred) - Familiarity with automation and operational tooling - Experience with cloud platforms (AWS, Azure) - Understanding of SRE principles, incident management, and reliability engineering

Key Skills: Linux, Windows Server, PowerShell, Python, troubleshooting, observability, monitoring, Elastic, Dynatrace, automation, scripting, cloud (AWS, Azure), system administration, logs, metrics, dashboards, SRE, reliability engineering

- Creates and leads the technical design and development of software solutions. - Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required. - Facilitates complex problem resolution. - Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software. - Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Mentorship, Process Improvements, Release Management, Software Solutions, Team Leadership, User Experience (UX) Design

Competencies Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.