IT Support Technician

JOB SUMMARY

Provides technical support to end-users for PC, server, hardware, or software applications.

· Interact with supplier/service provider ensure tasks are completed.

· Monitor asset inventory.

· Verify back up, daily check list, account maintenance.

· Administer tape rotation - back up tapes.

· Serve as the point of technical escalation.

· Perform periodic license audits.

· Create and configure ghost images for site hardware.

· Create and Image MES and SAP RF Scanners.

· Maintain and troubleshoot site PBX.

· Provide on call support.

· Identify and purchase hardware using the CER Process.

· Administer network hardware (enabling and disabling ports).

· Administer file services, Print Services and Terminal Servers.

· Document new processes.

· Provide support to wireless devices. (i.e. - Blackberry).

· Follow all procedures around the ISS security policy.

· Provide end user training & technical assistance.

· Assist Administrators in rotational duties for the following (but not limited to) administration competencies:

o Network Administration (equipment maintenance, backups, daily checklists).

o Systems Administration (account maintenance, backups/restores, server maintenance).

o Business Systems Administration (documentation, process flows, CMRs, troubleshooting).

o Database Administration (daily checklists, backups, troubleshooting).

· Load and verify correct operation of software packages.

· Troubleshoot and resolves end user problems and ensures correct operation of personal computers.

· Simulate or recreate user problems to resolve operating difficulties.

· Maintain inventory of computer parts and lo of all repairs/service performed.

· Provide training and technical assistance to users.

· Participate in the exchange of ideas and information within the department.

· Ask questions; encourage input from team members.

· Provide regular updates to appropriate managers.

· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

· Drive continuous improvement through trend reporting analysis and metrics management.

· Assure that procedures and work instructions are efficient and not redundant.

· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.

· Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

· Confer with reporting manager on complex or unusual situations.

· Establish new measurement systems if/where possible.

· Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

· May perform other duties and responsibilities as assigned.