Field Delivery Operation Representative

• Manage end-to-end supplier operations and service delivery performance across multiple outsourced partners.

• Ensure supplier compliance with SOW, contractual obligations, and HP operational standards.

• Drive continuous improvement initiatives on supplier productivity, cost efficiency, and customer satisfaction.

• Monitor KPIs/SLA performance and proactively identify risks, gaps, and corrective actions.

• Collaborate with regional/WW teams on supplier strategy, governance, and execution alignment.

• Lead operational cadence (QBR, MBR) with suppliers and internal stakeholders.

• Lead business process management by standardizing operational workflows, governance routines, and cross-functionalexecution models.

• Drive process optimization through KPI-based performance reviews, issue resolution tracking, and continuous improvement initiatives.

• Support business enablement through service readiness, partner capability development, and scalability planning.

• Conduct root cause analysis for service performance issues and implement structured action plans.

• Provide visibility and reporting to leadership on supplier performance, risks, and opportunities.

• Manage financial aspects including forecast, cost control, and productivity improvement initiatives.

• Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate

work experience or demonstrated competence.

• Typically has 3-5 years of work experience, preferably in service, support, microcomputer industry, or a related field or an advanced degree

with little or no work experience.

• Korean language proficiency is preferred but not required.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

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Job -

Services

Field Delivery Operation Representative

• This role manage end-to-end CS supplier operations, ensure service delivery excellence, and drive continuous improvement across HP's outsourced partner ecosystem.