Order Fulfillment Specialist (Remote)

The Order Fulfillment Specialist supports end-to-end order execution by managing stock allocations, monitoring order flow, and proactively addressing fulfillment risks that could impact customer service. This role applies business rules, customer priorities, and cross-functional guidance to align product availability with commercial strategies and service commitments. The Specialist partners with Customer Service, Demand and Supply Planning, Deployment, Logistics, and Commercial teams to resolve issues, reduce out-of-stock risk, and communicate timely actions that support customer expectations, business objectives, and operational efficiency.

Location Preference: This role is primarily remote; however, candidates located on Tri-State area (New York, New Jersey & Conneticut) are strongly preferred to support in-person trainings, meetings, and other business needs.

The Order Fulfillment Specialist supports end-to-end order execution by managing stock allocations, monitoring order flow, and proactively addressing fulfillment risks that could impact customer service. This role applies business rules, customer priorities, and cross-functional guidance to align product availability with commercial strategies and service commitments. The Specialist partners with Customer Service, Demand and Supply Planning, Deployment, Logistics, and Commercial teams to resolve issues, reduce out-of-stock risk, and communicate timely actions that support customer expectations, business objectives, and operational efficiency.

Location Preference: This role is primarily remote; however, candidates located on Tri-State area (New York, New Jersey & Conneticut) are strongly preferred to support in-person trainings, meetings, and other business needs.

Demand and Allocation Management

• Manage key order fulfillment and allocation parameters, including ATP scope of check, sales order horizon, and related system settings, in partnership with cross-functional stakeholders.
• Execute allocation strategies from the Operational Demand and Supply Review process to prioritize inventory based on business needs, customer requirements, and service objectives.
• Serve as the primary contact for order fulfillment issue resolution, partnering closely with Commercial and Supply Chain teams.
• Support cross-functional projects that identify and implement process improvements in order fulfillment.
• Leverage SAP/GLOBE capabilities to support and automate allocation activities, reduce out-of-stock risk, and manage supply constraints across key business scenarios, including short supply, promotions, new item launches, seasonal items, discontinued items, and price or pack changes.
• Identify fulfillment risks and execute mitigation actions using reservations, allocations, BOPI, DMC, and other relevant system functionality; escalate to cross-functional partners when additional support or decision-making is required.
• Communicate potential shortages, order risks, and required customer-facing actions to Customer Solutions partners to support timely issue resolution and customer communication.
• Ensure timely delivery note creation and accurate root cause assignment for unconfirmed or cut order lines to support reporting accuracy, service visibility, and continuous improvement.

Collaboration and Continuous Improvement

• Partner with Transportation, Warehouse, Customer Service, Deployment, Supply Planning, and other stakeholders to resolve order fulfillment issues and support timely delivery execution.
• Participate in operational reviews by monitoring key performance indicators, health checks, and service trends to identify risks, track progress, and support data-driven decision-making.
• Contribute to continuous improvement initiatives that strengthen order fulfillment processes, improve root cause visibility, enhance system usage, and drive efficiency with cross-functional partners and business process leads.

Demand and Allocation Management

• Manage key order fulfillment and allocation parameters, including ATP scope of check, sales order horizon, and related system settings, in partnership with cross-functional stakeholders.
• Execute allocation strategies from the Operational Demand and Supply Review process to prioritize inventory based on business needs, customer requirements, and service objectives.
• Serve as the primary contact for order fulfillment issue resolution, partnering closely with Commercial and Supply Chain teams.
• Support cross-functional projects that identify and implement process improvements in order fulfillment.
• Leverage SAP/GLOBE capabilities to support and automate allocation activities, reduce out-of-stock risk, and manage supply constraints across key business scenarios, including short supply, promotions, new item launches, seasonal items, discontinued items, and price or pack changes.
• Identify fulfillment risks and execute mitigation actions using reservations, allocations, BOPI, DMC, and other relevant system functionality; escalate to cross-functional partners when additional support or decision-making is required.
• Communicate potential shortages, order risks, and required customer-facing actions to Customer Solutions partners to support timely issue resolution and customer communication.
• Ensure timely delivery note creation and accurate root cause assignment for unconfirmed or cut order lines to support reporting accuracy, service visibility, and continuous improvement.

Collaboration and Continuous Improvement

• Partner with Transportation, Warehouse, Customer Service, Deployment, Supply Planning, and other stakeholders to resolve order fulfillment issues and support timely delivery execution.
• Participate in operational reviews by monitoring key performance indicators, health checks, and service trends to identify risks, track progress, and support data-driven decision-making.
• Contribute to continuous improvement initiatives that strengthen order fulfillment processes, improve root cause visibility, enhance system usage, and drive efficiency with cross-functional partners and business process leads.

• Bachelor’s degree in Supply Chain, Business Administration, Logistics, Operations Management, or a related field preferred.
• Equivalent combination of education and relevant experience will be considered.
• 2–4 years of experience in Order Fulfillment, Order Management, Customer Service, Logistics, Distribution, Inventory Management, or a related Supply Chain function.
• Experience working with ERP systems and order management processes preferred.
• Experience supporting cross-functional supply chain operations preferred.

• Strong understanding of end-to-end order fulfillment, with the ability to identify gaps, risks, and improvement opportunities.
• Proficiency using technology and tools to support daily order fulfillment activities, including Microsoft Excel, Power BI, Microsoft Office applications, and ERP systems such as SAP.
• Advanced analytical skills, with the ability to interpret order data, monitor trends, and support data-driven decisions.
• Customer-focused mindset with a commitment to service excellence and timely issue resolution.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, attention to detail with minimal supervision.
• Effective verbal, written, and presentation communication skills.
• Ability to collaborate, build relationships, and influence across functions to support business objectives.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at:About Us | Nestlé Careers (nestlejobs.com)

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 412601

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

• Bachelor’s degree in Supply Chain, Business Administration, Logistics, Operations Management, or a related field preferred.
• Equivalent combination of education and relevant experience will be considered.
• 2–4 years of experience in Order Fulfillment, Order Management, Customer Service, Logistics, Distribution, Inventory Management, or a related Supply Chain function.
• Experience working with ERP systems and order management processes preferred.
• Experience supporting cross-functional supply chain operations preferred.

• Strong understanding of end-to-end order fulfillment, with the ability to identify gaps, risks, and improvement opportunities.
• Proficiency using technology and tools to support daily order fulfillment activities, including Microsoft Excel, Power BI, Microsoft Office applications, and ERP systems such as SAP.
• Advanced analytical skills, with the ability to interpret order data, monitor trends, and support data-driven decisions.
• Customer-focused mindset with a commitment to service excellence and timely issue resolution.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, attention to detail with minimal supervision.
• Effective verbal, written, and presentation communication skills.
• Ability to collaborate, build relationships, and influence across functions to support business objectives.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at:About Us | Nestlé Careers (nestlejobs.com)

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The approximate pay range for this position is $56,000- $75,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

The approximate pay range for this position is $56,000- $75,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.