Tutor Matching Support Specialist

IXL Learning hiring Tutor Matching Support Specialist in London, England, United Kingdom | LinkedIn LinkedIn Tutor Matching Support Specialist in Santa Clara, CA Expand search This button displays the currently selected search type.

When expanded it provides a list of search options that will switch the search inputs to match the current selection. Jobs People Learning Clear text Clear text Clear text Clear text Clear text Sign in Join now Tutor Matching Support Specialist IXL Learning London, England, United Kingdom Apply Join or sign in to find your next job Join to apply for the Tutor Matching Support Specialist role at IXL Learning Email or phone Password Show Forgot password?

Tutor Matching Support Specialist IXL Learning London, England, United Kingdom 2 hours ago Be among the first 25 applicants See who IXL Learning has hired for this role Apply Join or sign in to find your next job Join to apply for the Tutor Matching Support Specialist role at IXL Learning Email or phone Password Show Forgot password?

Save Report this job Ready to make a real difference in education? Join MyTutor, the UK's leading online one-to-one tutoring platform and part of the IXL Learning family.

We're on a mission to improve education for everyone, and we're looking for enthusiastic Tutor Matching Support Specialists to help us achieve it.

As a Tutor Matching Support Specialist you'll be part of a new team that helps families navigate the process of finding and booking the right tutor for their needs.

You'll work with parents and students who have already expressed interest in tutoring, guiding them through tutor selection, pricing options, scheduling, and onboarding.

You'll serve as a trusted advisor throughout the customer journey while also supporting account-related inquiries such as cancellations and refunds.

Your goal is to create a seamless experience that helps families confidently connect with the right tutor and achieve their educational goals.

This is a full-time position based in our London office on Old Street. The work schedule for the role is Monday-Friday: 9am - 6pm in the office, plus one late shift: 10am - 7pm per month.

What You'll Be Doing Guide prospective customers through the tutor selection and booking process via inbound phone, email, and live chat Consult with parents and students to understand their learning goals, scheduling preferences, and budget requirements Recommend tutors that best fit each family's unique profile and learning style Support customers to book in their first tutoring session and ensure it goes smoothly, coordinating calendar logistics with customers Assist customers with account management, re-matching families with new tutors when needs change, and resolving billing or refund inquiries Build strong relationships with customers by delivering exceptional service and maintaining deep knowledge of our platform and tutoring offerings Collaborate with team members to improve customer experiences, streamline processes, and achieve team goals What We're Looking For Bachelor's degree Experience in customer service, customer success, admissions, enrollment, hospitality, retail, sales, or other customer-facing roles Excellent communication skills, particularly when speaking with customers over the phone Comfortable juggling communication across multiple channels, including email and chat Proven ability to build immediate trust and consultatively guide customers toward the right decisions via phone, email, and live chat Strong organizational skills, with high comfort managing calendars and scheduling platform bookings accurately Ability to balance customer satisfaction with business goals, owning the customer's outcome Ability to work both weekday and occasional late shifts until early evening Experience handling customer support inquiries, including billing, refunds, or account management, is a plus Passion for education, helping families succeed, and delivering an exceptional customer experience Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment.

This position is subject to an Enhanced DBS Disclosure check with children's barred list check. About IXL Learning IXL Learning is the country's largest EdTech company.

Show more Show less Seniority level Not Applicable Employment type Full-time Job function Education and Training Industries E-Learning Providers Referrals increase your chances of interviewing at IXL Learning by 2x See who you know Get notified about new Tutor jobs in London, England, United Kingdom .

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