Product Solutions Advisor

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

As a successful Product Solutions Advisor at Fiserv, you will enhance the value of our solutions for clients by providing expert guidance and strategic advice. You will ensure that key details and documentation are preserved throughout the solutioning process and you will support the development of future advisors and experts.

You will work closely with some of the largest financial institutions, ensuring exceptional client experiences and driving impactful, cost-effective outcomes.

- Collaborate with a key strategic client and internal partners to troubleshoot, research, and provide solutions for critical client requests.

- Develop and document product knowledge, capturing business requirements and solution designs for client approval and use by product development.

- Provide consultative partnership to meet client and company objectives; cultivate positive relationships with clients and internal teams.

- Identify and document key insights based on customer needs, driving strategic investment in our product roadmap.

- Deliver a consistently high-quality customer experience through effective navigation of systems, procedures, and collaboration with internal resources.

- Bachelor's degree minimum, Master's preferred in Business, Technology, or a related field, and/or equivalent military experience.

- 7+ years of experience in product management or advisory roles within the financial technology sector.

- 4+ years of experience in client engagement and consultation.

- 3+ years of experience with FinTech software or platforms, preferably the Optis Issuing System.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship now or in the future will not be considered for this role.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.