HR Shared Services Tier 1 Specialist

The HR Shared Services Tier 1 Specialist serves as first point of contact for employee assistance and information. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and policies and procedures. Supports the department in the administration of other transactional work. All duties are to be performed in accordance with departmental and MGM Resorts International Operations policies, practices and procedures.

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Respond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes; this will include telephone, chat and e-mail interactions

Resolve cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures

Escalate complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date

Interface with internal and external resources to furnish or obtain needed information to close cases not escalated

Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate

Maintain high degree of confidentiality

• High School Diploma or GED required
• 1+ years of prior relevant experience in customer service or inbound call centers required

THE STARTING RATE: $18.00 / hour

• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community