Remote Call Center Customer Service Representative

- Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. - Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. - Accurately document enrollment requests and status changes - Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. - Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. - Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

- Basic understanding of a call center (high volume calls) environment in a customer service role and quality monitoring processes. - Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers from diverse backgrounds. - Ability to problem solve through analysis and ongoing feedback. - Achieve results through knowledge, empathy, and commitment. - High School diploma or GED - Background required. - Must reside within 1 hour driving distance from Des Moines, IA

- Ability to problem solve through analysis and ongoing feedback. - Achieve results through knowledge, empathy, and commitment. - Ability to adhere to a break and lunch schedule - Excellent typing and grammar skills - Ability to navigate a computer, understanding/utilizing policy. - Excellent customer service and phone etiquette skills. - Reliable internet access - Attendance must be excellent, with employees maintaining a reliable and consistent work schedule, arriving on time for all scheduled shifts, and minimizing unplanned absences.

Pay Transparency Laws in some locations require disclosure of compensation and/or

benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour.