IT Security Supervisor

POSITION PURPOSE/MISSION: The Cybersecurity Supervisor provides operational leadership for Charter Manufacturing's cybersecurity program through oversight of cybersecurity personnel, managed security service providers, and day-to-day security operations. This role is responsible for coordinating cybersecurity activities, supporting incident response and vulnerability management processes, developing team capabilities, and driving continuous improvement of cybersecurity operations and services.

Partnering with Digital Technology, Operational Technology, Risk & Controls, and business stakeholders, this role supports secure business operations and reduces cybersecurity risk across Charter Manufacturing.

MINIMUM

QUALIFICATIONS: Bachelor's degree in Technology, Business, related field, or equivalent combination of education and experience. Five years experience in cybersecurity or related experience. Experience supporting cybersecurity technologies and controls across hybrid cloud, SaaS, endpoint, network, identity, and on-premises environments.

Experience with cybersecurity tools and technologies across enterprise environments, including security monitoring, SIEM, endpoint detection and response, vulnerability management, identity and access controls, network security, email/web security, data protection, forensics, and cloud/SaaS security controls. Experience coordinating cybersecurity operations through internal teams, managed security service providers (MSSPs), managed detection and response (MDR) providers, or similar security service delivery models.

Experience coordinating vulnerability management, remediation prioritization, and risk reduction initiatives. Experience using networking concepts, technologies, and protocols. Handson system administration experience with Linux and Windows.

Experience with application, system, and network security attacks and mitigation techniques. Experience with programming and scripting languages. Skilled at leading the assessment, prioritization, remediation, and mitigation of cybersecurity incidents, vulnerabilities, and operational security risks.

Project management experience to lead cybersecurity initiatives. Strong interpersonal skills with the ability to build relationships and provide solid customer service. Strong communication (written and verbal), analytical, troubleshooting, and problem-solving skills.

Proficient in communicating complex topics to technical and non-technical audiences. Ability to embrace change in a positive and enthusiastic manner. Ability to be on-call to support a global manufacturing environment that operates 24 X 7.

Availability to travel as project load requires.

PREFERRED

QUALIFICATIONS: Experience improving cybersecurity processes through automation, scripting, artificial intelligence, workflow optimization, or operational maturity initiatives. Experience working in and supporting a manufacturing environment and industrial control systems. Security related certification (For example Security+, GSEC, CISSP, CEH).

Knowledge of compliance frameworks such as PCI, HIPAA, NIST CSF, CMMC, and ISO 27001. MAJOR ACCOUNTABILITIES: Provide operational leadership and technical guidance for Charter Manufacturing's cybersecurity program, including oversight of security operations, cybersecurity personnel, operational processes, and service delivery.

Supervise, coach, and develop assigned cybersecurity personnel, including employees, rotational resources, interns, and external service partners as appropriate. Cultivate a team culture that promotes operational excellence, continuous improvement, collaboration, and business enablement. Manage relationships and operational performance of managed security service providers (MSSPs), MDR providers, and other cybersecurity service partners.

Coordinate security monitoring, alert management, threat detection, and operational response activities across internal and external resources. Lead the planning, testing, prioritization, coordination, and execution of security incident response activities, ensuring timely investigation, containment, escalation, remediation, and post-incident improvement.

Oversee vulnerability management processes, including prioritization, remediation coordination, risk communication, reporting, and continuous improvement activities. Provide Tier III escalation support and operational decision-making for cybersecurity incidents, vulnerabilities, and complex security issues. Oversee operational administration, support, and effectiveness of cybersecurity tools, platforms, and services.

Establish, monitor, and report on cybersecurity operational metrics, service performance, and continuous improvement initiatives. Partner with cybersecurity engineering and architecture resources to support implementation of security technologies, operational requirements, and capability enhancements. Monitor emerging threats, technologies, regulatory requirements, and industry trends and incorporate applicable improvements into operational cybersecurity practices.

Support security governance activities through development, implementation, and operational adoption of cybersecurity standards, procedures, operational controls, and best practices that support enterprise security, compliance, and regulatory objectives, including alignment with applicable control frameworks. Collaborate with Digital, Operational Technology, Risk & Controls, and business stakeholders to support secure business operations and risk reduction initiatives.

Support cybersecurity awareness and education initiatives to promote secure behaviors across the organization. Follow Environmental, Quality and Safety Management System procedures and requirements. Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description.

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO). OUR STORY Charter Manufacturing is a family-owned group of diversified metals manufacturing businesses founded in 1936 and headquartered in Mequon, Wis.

Our will to grow drives our success. It is fueled by a team of respected and dedicated employees committed to continuous improvement and an entrepreneurial spirit that thrives within the Charter family. WE ARE INVESTED IN YOU When you work at Charter Manufacturing you're part of a four-generation family business.

That means, you're not just an employee, you're one of our family members. We believe in mutual trust. Employees are respected and empowered to explore new and better ways to impact the success of the company.

Employees, at every level, are valued for their motivation to deliver the best products and service. We are in this together. Charter has a thriving team environment.

Part of being a family means we collaborate, learn, thrive and benefit - together. We are committed to your future. The forward thinking and enthusiasm from our team drives us to create resources and opportunities for employees to learn, develop and create their own future.

We celebrate you. We are successful because of our employees - and their great work doesn't go unnoticed. We recognize and reward our employees for their contributions.

Visit our website to learn more about our family of companies. View our 2022 Sustainability Report. To review our data use practices, visit our Company Privacy Policy.

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