Customer Service Manager

Location: Shelby - Store 112: 706 East Dixon Boulevard Shelby NC 28152

At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction.

Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we'd love to hear from you!

The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for supervising and directing all front-end activities and operations.

- Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.

- Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.

- Open additional registers whenever three or more customers are in line to minimize wait times.

- Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.

- Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.

- Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.

- Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.

- Enforce dress code and monitor breaks per company and federal guidelines.

- Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.

- Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.