Guest Services Agent

Job Summary: The Guest Services Agent provides a friendly, welcoming, and caring greeting to each person entering Essentia Health. The agent anticipates visitor needs by offering and giving assistance, answering questions, and escorting or securing an escort for visitors when appropriate. The agent provides information and/or has knowledge of the Essentia campus and additional resources regarding our facilities.

Key Responsibilities

• Answers and responds to internal and external calls.
• Acts as a source of information for staff, patients, and visitors.
• Directs and escorts patients and visitors.
• Delivers flowers and/or belongings to patients and staff.
• Assists patients with finding community resources, including lodging, bus services, taxi services, etc.
• Provides patient information as appropriate.
• Assists people into the facility. Education Requirements
• N/A Required Qualifications
• N/A Preferred Qualifications
• Experience with Microsoft Office programs
• Experience in an information/hospitality desk or customer service environment.
• Ability to stay calm under pressure Education

Qualifications: Basic Cardiac Life Support (BCLS) certification within 6 months. FTE: 1 Possible Remote/Hybrid Option: Shift Rotation: Day/Eve Rotation (United States of America) Shift Start Time: varies Shift End Time: varies Weekends: yes Holidays: Yes Call Obligation: Yes Union: Union Posting Deadline: Compensation Range: $16.45 - $24.52 Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance.

Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.

We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.

Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000. To search for more jobs, please CLICK HERE.

Find more than a job. Find more in yourself. Find your calling.

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you.

People who are willing to use their strengths to help others. Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.