Data Analyst and Aftercare Coordinator

- Develop systems to collect, analyze, and report program data (housing stability, sobriety milestones, employment, aftercare participation, recidivism rates, etc.).

- Identify gaps, trends, and areas of concern in program outcomes, and collaborate with leadership to propose solutions.

- Maintain accurate, timely, and detailed outcome records for all active and alumni participants, including VA required data.

- Manage outcome tracking platforms such as HMIS, Wellsky, and other internal databases; ensure data integrity and compliance.

- Produce monthly and quarterly program outcome reports for leadership, grant requirements, fundraising use, and quality-improvement initiatives.

- Maintain the entire program census, including reports required by the VA, other grants, and internal stakeholders.

- Provide backup HMIS support to the Intake Coordinator and ensure seamless transition from intake through discharge and aftercare.

- Work with the Program Director and Program Manager to develop a robust aftercare program that supports graduates up to one-year post-discharge.

- Implement a structured follow-up schedule (30, 60, 90 days, 6 months, 12 months) to assess stability, identify relapse risks, and connect alumni to ongoing resources.

- Maintain consistent contact with graduates to increase success rates, using progressive engagement strategies.

- Organize quarterly alumni events, peer-support gatherings, and community-building opportunities.

- Track participation in aftercare services and evaluate the effectiveness of engagement strategies.

- Manage a small caseload of graduates for ongoing support and follow-up.

- Collaborate with external agencies, landlords, and housing partners to secure stable housing opportunities for residents.

- Maintain updated housing and community resource materials for residents, alumni, and case managers.

- Provide housing and aftercare support to veterans in accordance with VA contract requirements.

- Recruit and coordinate volunteers or partner organizations to enhance aftercare supports and alumni engagement.

- Develop referral feedback loops to understand the success of external placements and improve collaborative outcomes.

- Teach classes focused on post-graduation success a minimum of 1 hour per week.

- Assist with enforcing program rules and maintaining a positive, therapeutic community environment.

- Attend all staff meetings and participate in interdisciplinary collaboration.

- Maintain professional and confidential relationships in all interactions.

- Comply with all Salvation Army policies and procedures.

- Perform other duties as assigned to ensure seamless program operations.

• Bachelor's degree in Human Services, Social Work, Counseling, Public Health, Data Analytics, or related field (required). Master's degree preferred.

• Experience working in recovery, residential programs, transitional housing, or behavioral health settings.

• Demonstrated experience with data collection, tracking, and outcome reporting (HMIS experience strongly preferred).

• Strong analytical skills with the ability to identify patterns, gaps, and opportunities for improvement.

• Ability to build rapport with residents, alumni, and community partners.

• Strong organizational, documentation, and communication skills.

• Ability to manage multiple projects, deadlines, and follow-up schedules.

• Knowledge of VA-specific program requirements is a plus.

• Must be able to work collaboratively within a team and independently with minimal supervision.

• Cultural competence and ability to work with diverse populations.

• Valid driver's license required.

• A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.

• An MVR will be processed every year in accordance with The Salvation Army's policies.

• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.

• Ability to maneuver.

• Ability to remain in a stationary position.

• Ability to grasp, push, pull, and reach overhead.

• Ability to operate telephone.

• Ability to lift 25 pounds.

• Ability to access and produce information from the computer.

• Ability to understand written information.

• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.