Digital Customer Support Representative

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Respond promptly and professionally to customer reviews, comments, and messages across social media and online review platforms.

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Represent the Window Nation brand with a friendly, authentic, and solution-focused voice.

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Identify customer concerns, escalate issues to internal partners, and follow them through to resolution.

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Monitor response timelines and ensure service-level expectations are consistently met or exceeded.

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Maintain accurate business listings and account information across digital platforms.

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Share customer feedback and trends with internal teams to support continuous improvement.

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Assist with creating and publishing engaging organic social media content.

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Contribute to additional marketing and brand reputation initiatives as needed.

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Two or more years of customer service, retail, hospitality, or similar customer-facing experience

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Two or more years moderating online communities or responding to customers through digital channels

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Experience using social media management platforms such as Sprout Social or HubSpot

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Working knowledge of Microsoft Excel or similar spreadsheet applications

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Commitment to professionalism, accountability, and continuous improvement

we're looking for a Digital Customer Support Representative to be the voice of our brand across social media, online review platforms, and other digital channels. In this role, you'll engage directly with customers and prospects, celebrate positive experiences, address concerns with empathy and professionalism, and help ensure every interaction reflects our commitment to exceptional service.

Working closely with the Brand Reputation Manager, you'll play a key role in protecting and enhancing Window Nation's online reputation while providing valuable customer insights that help improve our business.

Help Shape the Voice of a Brand Customers Trust Are you someone who enjoys connecting with people online, solving problems, and creating positive customer experiences? Do you know how to turn a customer interaction into an opportunity to build trust and strengthen a brand? At Window Nation, we're looking for a Digital Customer Support Representative to be the voice of our brand across social media, online review platforms, and other digital channels.

In this role, you'll engage directly with customers and prospects, celebrate positive experiences, address concerns with empathy and professionalism, and help ensure every interaction reflects our commitment to exceptional service. Working closely with the Brand Reputation Manager, you'll play a key role in protecting and enhancing Window Nation's online reputation while providing valuable customer insights that help improve our business.

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Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.