Contact Center Customer Experience Specialist - Cardmember Services

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.

Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Work Schedule: Shifts are assigned between 7:15AM and 3:30PM CT.

T he schedule for this team includes weekend shifts, both Saturday and Sunday, every other weekend. A varying day off will be given in the middle of the week to compensate for the weekends worked.

Shifts beginning at 12:30PM local time or later receive a 10% shift differential.

- High school diploma or equivalent - Typically, at least 18 months of customer service or related experience

- Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

This is a remote position with preference for candidates residing near the following hubs:

- Cincinnati, OH - Milwaukee, WI - Twin Cities, MN - St. Louis, MO - Atlanta, GA - Charlotte, NC - Phoenix/Tempe, AZ

Location expectations This role is designated as U.S. home-based remote.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S.

Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00