Principal Product Manager, Usage & Billing

- Define and execute the vision, roadmap, and operating model for the Genesys Cloud monetization platform, enabling scalable and consistent monetization across all products and services.

- Establish platform standards, patterns, and requirements for usage collection, entitlement management, rating, billing, and reporting while serving as the primary advisor to product teams introducing new monetized capabilities.

- Drive alignment across Product, Engineering, Finance, Pricing, Revenue Operations, and Business Systems teams to ensure monetization capabilities support current and future business models.

- Partner deeply with engineering teams responsible for metering pipelines, event processing systems, entitlement services, rating engines, billing platforms, APIs, and downstream operational systems.

- Translate complex technical architectures and business requirements into scalable monetization solutions while balancing customer experience, operational efficiency, financial accuracy, and platform maintainability.

- Define requirements, acceptance criteria, observability standards, reconciliation processes, and operational controls necessary to ensure monetization accuracy and platform reliability at scale.

- Champion accuracy, traceability, and auditability throughout the monetization lifecycle, ensuring usage and billing outcomes are trusted by customers, Finance, and executive leadership.

- Identify and mitigate risks that could lead to revenue leakage, overbilling, compliance concerns, or financial control deficiencies.

- Lead cross-functional resolution and remediation of monetization issues and drive continuous improvements in platform reliability, operational maturity, and business scalability.

- 8+ years of product management experience, including significant experience with technical platform products, monetization systems, billing platforms, financial systems, infrastructure services, or other highly technical domains.

- Demonstrated ability to work effectively with senior engineers and architects on complex distributed systems, data pipelines, APIs, and platform architectures.

- Experience with one or more of the following: usage metering, billing systems, subscription management, entitlement management, pricing platforms, financial systems, revenue operations, or large-scale data processing platforms.

- Strong systems-thinking skills with the ability to understand end-to-end workflows spanning customer-facing products, platform services, and back-office systems.

- Proven ability to influence and drive alignment across multiple product and engineering organizations without direct authority.

- Experience building or operating SaaS monetization platforms at scale.

- Familiarity with SOX controls, audit requirements, financial controls, or revenue recognition processes.

- Experience working closely with Finance, Accounting, Pricing, Revenue Operations, ERP, CRM, or business systems teams.

- Background in cloud platforms, infrastructure services, data platforms, or other highly technical product domains.

The monetization platform sits at the foundation of Genesys Cloud's business model. This role directly influences revenue realization, customer trust, financial integrity, and the company's ability to rapidly introduce new products, pricing models, and commercial innovations. As Principal Product Manager, you will help ensure that every innovation delivered across Genesys Cloud can be monetized accurately, reliably, and at scale.