Federal Customer Program Manager

• Lead overall program strategy, scope, and delivery plan for multi-LOB IT solutions, ensuring hardware configuration, fulfillment, and deployment are clearly defined and executed.

• Manage and develop the program team, providing oversight of day-to-day engineering, administrative, and logistics activities.

• Run program governance (steering committees, working groups) and maintain integrated plans, milestones, and dependencies.

• Coordinate across engineering, services, facilities, security, finance, sales, supply chain, manufacturing, and order management to align deliverables and timelines.

• Own scope, schedule, and budget, including forecasting, cost tracking, and managing changes to protect margins and outcomes.

• Identify and mitigate program risks and dependencies, with particular focus on supply chain constraints, component availability, and logistics.

• Serve as primary point of contact for internal and external stakeholders; provide clear executive-ready status reporting and manage customer expectations.

• Oversee build, integration, testing, and deployment activities, ensuring hardware and services are delivered in accordance with specifications and contract requirements.

• Ensure all contract deliverables (including CDRLs) are compliant, submitted on time, and fully traceable to delivered hardware and documentation, with proper document control and records management.

• Capture and apply lessons learned and best practices to drive continuous improvement across engagements.

• Identify follow-on customer needs and new business opportunities and collaborate with the Account Team on pipeline and capture activities.

---

• Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or related field; advanced degree a plus.

• 8-12 years of experience in program or project management delivering complex IT infrastructure or solutions, ideally for Federal or public sector customers.

• Demonstrated experience leading cross-functional programs involving hardware, software, services, and logistics/supply chain.

• Strong understanding of Federal environments, including contracts, CDRLs, and relevant security/compliance requirements.

• Proven track record managing multi-million-dollar programs, executive stakeholders, and aggressive timelines.

• Excellent communication, stakeholder management, and executive reporting skills.

• Relevant certifications (e.g., PMP, PgMP, SAFe, ITIL) preferred.