Experience: 5+ years
about the opportunity to lead operational excellence in an organization that is dedicated to creating centers of excellence for SMI care, we would love to hear from you!
- Provide direct oversight of day to day operations of the clinic, including oversight of the clinical team's operations in collaboration with the Clinical Director
- Maintain a clean, organized, and welcoming clinic space, following all brand guidelines
- Partner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits
- Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies
- Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance
- Foster a proactive, adaptable, and engaged team environment
- Hire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand, evolve, and implement new technologies
- Manage daily care team schedules, PTO and timecard approval
- Work collaboratively with medical and clinical leadership
- Facilitate a best in class member centered experience, according to "The Amae Way"
- Communicate with members and their families about patient financial responsibilities when appropriate, and ensure timely payment and accurate record-keeping
- Collaborate closely with Growth teams to welcome potential members into care
- Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture
- Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources
- Bachelor's Degree preferred
- 5+ years of experience in practice leadership, with a preference for experience within complex, multi-speciality ambulatory settings
- Direct experience leading multidisciplinary patient facing teams, inclusive of coaching and training on service delivery, optimizing operations and enhancing patient experience
- Strong desire to surpass the status quo for patient experience
- Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems
- Demonstrated experience in improving processes to improve operational outcomes
- Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
- Experience working with SMI or equally complex patient populations desired
- Experience working in rapidly growing practices desired
This is a full time in-person role based in our Los Altos, CA clinic.
Most healthcare companies ask you to optimize an existing system. We're building one that has never existed.
- A national care model designed for the highest-acuity patients in behavioral health.
- Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.
- A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.
- New science and measurement frameworks to define what real outcomes look like in SMI.
- A health-system partnership model proving coordinated SMI care can work at scale.
Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $95,000-$115,000 per year + performance-based bonus opportunity . Comprehensive medical, dental, and vision coverage.
Parental leave and programs built around well-being. We'll share specifics during the interview process.
Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we'd like to talk.
- We center care in all we do. Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other.
- We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.
- We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.
- Your job isn't done until the job is done. We close gaps, we follow through, and we don't hide behind titles or org charts.
- We win together and fail together. We own outcomes as a team. We learn fast.
We don't do blame.
- We hustle with humility. Speed matters. So does integrity.
We assume best intent and stay grounded in the mission.
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This posting was published by Amae Health on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.