You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Chase's Agentic Experience organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developingthe strategies that drive awareness, adoption, and long-term engagement with Chase's agentic experiences.
Utilizing your deep understanding of customer behavior, digital engagement, and channel strategy, you guide how customers discover and return to agentic features — translating data and research into actionable messaging, entry point, and notification strategies. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams across Channels, Communications, and Personalization to deliver experiences that exceed customer expectations.
Job responsibilities
- Develops and owns the engagement and adoption strategy for the agentic experience, including entry points, proactive messaging, and notification frameworks that drive discoverability and repeat usage
- Leads customer research and behavioral data analysis to identify friction points and opportunities across the customer journey, translating findings into prioritized roadmap initiatives
- Owns and maintains a product backlog spanning messaging, engagement surfaces, and channel integrations, ensuring alignment with the broader agentic strategic roadmap
- Builds and tracks the engagement measurement framework — including adoption rate, habituation, message click-through, and retention metrics — and partners with analytics teams to operationalize go/no-go criteria across rollout phases
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management, with demonstrated focus on customer engagement, growth, or digital channel strategy
- Advanced knowledge of the product development life cycle, with strong fluency in behavioral analytics, A/B testing, and data-driven decision making
- Proven ability to drive adoption and engagement strategies across complex, multi-channel digital products — including push notifications, in-app messaging, and proactive customer communications
- Strong stakeholder management skills with the ability to align cross-functional teams (Channels, Comms, Marketing, Analytics) and drive decisions independently without escalation
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience with AI-driven or agentic product experiences, personalization engines, or proactive customer communication platforms