Sr. Business Systems Analyst (Remote Opportunity)

- Partner with Product Management, Engineering, Quality Assurance, and Operations to support software product delivery through business analysis, requirements definition, and solution validation. - Facilitate Agile delivery by participating in backlog refinement, sprint planning, requirements clarification, and release readiness activities. - Analyze customer feedback, support trends, and enhancement requests to identify business needs and recommend product improvements. - Leverage operational and product metrics to support decision-making, identify trends, and recommend continuous improvements. - Lead cross-functional collaboration across Product Management, Engineering, Quality Assurance, Customer Support, Operations, and business stakeholders. - Document and refine product requirements including user stories, acceptance criteria, process flows, functional specifications, and business documentation to support software development. - Ensure business requirements remain traceable throughout the software development lifecycle, from analysis through implementation and release. - Support the software development lifecycle through requirements analysis, solution design, release planning, launch support, Early Life Support (ELS), and ongoing product enhancements. - Support solution validation by participating in User Acceptance Testing (UAT), validating completed functionality, and ensuring delivered solutions align with documented business requirements.

- Bachelor's degree in Business, Information Systems, Computer Science, or related field; equivalent work experience considered. - 5+ years supporting software delivery, product development, or business systems analysis. - Experience working within Agile software development teams. - Experience facilitating requirements workshops and stakeholder interviews. - Experience documenting and refining user stories, acceptance criteria, and functional specifications. - Experience supporting software releases, production support, and post-release stabilization activities.

- Agile work management and backlog tools (Jira, Azure DevOps) - Knowledge management and collaboration platforms (Confluence) - Business process modeling and workflow documentation tools (Visio, Lucidchart) - SQL querying and relational database concepts (Microsoft SQL Server, Oracle, PostgreSQL, or similar) - RESTful APIs, JSON, and system integration concepts - Business intelligence and reporting platforms (Power BI, Tableau, DOMO)

- Ability to manage multiple priorities while working effectively in a fast-paced Agile product environment. - Strong analytical, critical thinking, and problem-solving skills. - Excellent written and verbal communication skills with the ability to translate complex business and technical concepts for diverse audiences. - Strong facilitation and stakeholder management skills with the ability to build consensus across cross-functional teams. - Demonstrated ability to facilitate discussions, resolve ambiguity, and build consensus among cross-functional stakeholders. - Ability to work independently while effectively collaborating within cross-functional product teams.