Business Consultant, Dedicated Success

- Build strong relationships with a small book of customers (~40 accounts), establishing Rea] as a friendly, trusted business partner.

- Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their [Realtor.com|http://Realtor.com] products and services.

- Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays).

- Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals.

- Travel for conferences, events, and customer engagement (~10% of your time).

- Execute effectively towards company initiatives set by leadership and corporate OKRs.

- Develop a thorough understanding of all key [Realtor.com|http://Realtor.com] business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers.

- Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.

- Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.

To be successful in this role, the Business Consultant, Dedicated Success must be a people person who feels comfortable not only building a relationship with customers, but also building a personal connection. You are a self-starter who excels at managing your own schedules and priorities. You will own the success of your book of business, focusing on revenue retention and growth.

- 8 years of account management experience -key/major accounts.

- Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook).

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a U.S. based, remote role with ~10% required travel.

At Realtor, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.

The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect in the listed location. We tailor our offers based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process.

All ranges are location based, ranges for positions in other locations may vary based on the local market.

The annual OTE for this position is $112,000 - $135,000 USD.