Head of People Operations

Are you passionate about building high-performing organizations and helping leaders bring out the best in their teams? Do you thrive on partnering with executives, solving complex people challenges, and shaping talent strategies that drive business results? If you enjoy influencing organizational design, developing leaders, and creating scalable people programs, this is an opportunity to make a meaningful impact.

As our Head of People Operations, you will serve as the strategic people leader for the organization, partnering closely with the CEO and executive team to align talent strategy with business objectives. While the existing People team is well-positioned to continue managing day-to-day HR operations, this role will focus on organizational effectiveness, executive coaching, workforce planning, leadership development, recruiting strategy, and building scalable people programs. The ideal candidate is equally comfortable influencing executive decisions, leading organizational change, and rolling up their sleeves to drive execution across People & Culture.

Reports to the Chief Executive Officer and will oversee the People & Culture and the Recruiting team.

This is a remote role based in the United States with a preference for candidates in the Los Angeles area. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

• Estimated Base Salary: $197,000-$245,000 (depending on candidate experience and location)
• The salary range listed reflects base compensation only. This position is also eligible to participate in the company's performance bonus program, which provides an additional variable pay opportunity based on company performance
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.

Read here about your California privacy rights: https://get.chownow.com/legal/california-privacy-rights-act/

#Li-Remote

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.