City Operations Manager - Kansas City

The City Operations Manager in Kansas City is a key role within Birds' Operations Team. You will work with our Regional Operations leadership to manage our business in a series of small markets, including full P&L ownership, vendor and stakeholder relationship management as well as key strategic project delivery. We need a strategic critical thinker who can see the big picture and then dive deep into the details to ensure full alignment between strategy, execution, and outcomes.

The ideal candidate for this role should have a "doer" attitude, strong strategic skills, excellent time-management and execution habits, and the ability to clearly communicate and present information to seek buy-in.

- Manage the end-to-end operation of the respective market, with support and oversight from the Operations leadership team.

- Manage performance and efficiency of our operations, track and report critical operational, ridership, supply and demand metrics.

- Use data to optimize processes, creatively solve problems, and track results.

- Flag and help resolve any operational matters for Bird with stakeholders, whether city, vendors or other third parties.

- Work on continuous growth, as well as local campaigns and initiatives to improve market share.

- Manage costs, with a keen eye on profitability and positive margins.

- Provide daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets.

- Problem solve - prioritize tasks, and overcome obstacles that come your way.

- Collaborate, communicate and influence across the organization to ensure timely resolutions, quality control, and process feedback.

- Be resourceful and a self-starter - take initiative, work well without supervision and begin projects independently.

- 2+ years of relevant experience, at least 1+ year experience managing team members.

- Self-motivated, energetic and driven individual with the ability to learn new skills, monitor and manage a team and grow with the role.

- Engaging communicator with the ability to connect with senior leaders as well as motivate teams.

- Excels at building networks and liaising with external partners and city stakeholders.

- Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments.

- Ability to simplify difficult problems into actionable and solvable tasks.

- Data-driven by nature, strong attention to detail, and obsessed with process improvement.

- Comfortable learning and adapting to new concepts and using new tools.

- Must reside in the Kansas City Metro Area, ideally within a 30 minute driving distance.

- Willingness to travel frequently across markets to support local teams and initiatives.

- A passion for sustainability, urban mobility, or technology is highly desirable.

Every time you hop on a Bird, you're helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:

- Freedom: We're the bridge that connects you to every experience-simple, convenient, and stress-free. We give you the freedom to move without limits.

- Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you.

- Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become.

- Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices, creating tangible impact and driving progress toward a cleaner future.

We're an ambitious, smart, and open-minded team that is passionate about our mission. Each day is unlike the last, as we're constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

We want you to succeed and thrive here, so we offer a few sweet perks:

- Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.

- Of course, Bird ride credits to get you where you need to be!

Bird stands for a culture of inclusion . We celebrate different backgrounds, experiences, and perspectives -encouraging everyone to bring their authentic selves to work . We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.

For these reasons and more, Bird is a proud equal employment opportunity employer . We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Bird offers competitive pay and benefits packages. The base salary range/hourly rate that Bird currently reasonably expects to pay for this role is included below. However, actual compensation may vary upon a number of factors such as experience, knowledge, skill level, skill sets, or the city in which work is performed.

Accordingly, under certain circumstances, it is possible that a candidate's actual compensation may be above or below this range. Some roles may also be entitled to receive other forms of compensation such as bonus, variable pay, and equity, and you will be eligible for paid time off, health and welfare benefits, and retirement benefits pursuant to the Company's policies.