Customer Service Associate

Job Description We are looking for a motivated and team focused Customer Service Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team and internal and external partners! In this job you will support customers and teammates while collaborating with a global internal team.

This is a Customer Service environment that requires excellent communication, and organization skills. As a member of the Americas Customer Operations Center, you take responsibility for providing an exceptional customer service experience focused on first contact resolution. Shift Hours: 9:30 to 6 PM Mon - Fri ET This role follows a Hybrid work schedule.

Agilent's Hybrid model consists of up to 2 days (Monday and Friday) working remotely and 3 days (Tuesday, Wednesday, and Thursday) on site.

Responsibilities: Handle a high volume of phone calls, chats, and emails in a Call Center environment. Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions. Place phone and written customer orders.

Grow and maintain customer relationships. Ensure the highest level of customer service and satisfaction. Research Billing and Invoice Inquiries as well as disputes.

Adopt/apply Continuous Improvement' mindset by identifying improvement opportunities and driving implementation. Positively handle customer service environment challenges. Cross-training to learn and perform additional activities as business needs dictate.

Qualifications Bachelor's Degree or equivalent work experience Minimum of 3 years Customer Service experience Prior call center experience preferred Insurance, healthcare or medical billing experience preferred Excellent written and verbal communication skills Familiarity with SAP or related order processing platforms Additional Details This job has a full time weekly schedule.

Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted. The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels.

All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent!

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes.

We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can't wait for you to join us as we continue our mission to improve the world around us.

Information about Agilent is available at Agilent.com.