Senior Solutions Architect - ServiceNow

We are seeking a ServiceNow Solutions Architect to drive enterprise-wide architecture, strategy, and design for the ServiceNow platform. This role will lead the conversion of business requirements into scalable, secure, and highly performant ServiceNow solutions, spanning multiple modules, integrations, and geographies.

As a Solutions Architect, you will partner with enterprise architects, business stakeholders, and technical teams to define future-state roadmaps, design end-to-end solutions, and establish best practices and governance across the organization. You will serve as a thought leader for ServiceNow architecture, enabling digital transformation while ensuring platform consistency, compliance, and scalability.

- Develop enterprise-wide architecture and solution roadmaps for ServiceNow across ITSM, ITOM, HRSD, SPM and other modules. - Evaluate emerging technologies and industry trends; translate into organizational strategies, architecture principles, and actionable design patterns. - Advise senior leaders and stakeholders on platform capabilities, architectural trade-offs, and best practices.

- Lead design of complex ServiceNow solutions, including scoped applications, workflows, automations, and integrations. - Drive architecture across multiple domains and ensure alignment with enterprise goals, security, compliance, and governance. - Lead proofs-of-concept, pilot programs, and feasibility studies for innovative platform capabilities. - Ensure robust platform performance, maintainability, and scalability across environments.

- Design enterprise integrations with systems such as Workday, ERP, HRIS, cloud platforms, and other enterprise applications using REST/SOAP APIs, MID Server, ETL, and iPaaS solutions. - Define data architecture, CMDB models, and service mapping strategies to support enterprise operational needs.

- Establish and enforce architectural standards, reference models, and development guidelines. - Review, approve, and guide solution designs to ensure compliance with enterprise policies and security requirements. - Maintain architectural artifacts, blueprints, and technical documentation for enterprise consumption.

- Provide mentorship and technical guidance to development teams, architects, and IT leaders. - Collaborate with cross-functional teams, business owners, and product managers to ensure solution adoption and alignment. - Influence enterprise decisions and foster a culture of innovation, architectural excellence, and best practices.

- Stay current on ServiceNow releases, capabilities, and industry best practices. - Identify opportunities to optimize, automate, and innovate ServiceNow processes using AI, automation, and emerging platform features.

- 15+ years of IT experience, with 7+ years in ServiceNow architecture or development. - Deep expertise across multiple ServiceNow suites (ITSM, ITOM, HRSD, SPM) and scoped/custom applications. - Proven experience in enterprise architecture, platform governance, and solution design. - Expertise in ServiceNow integrations, including REST/SOAP APIs, MID Server, ETL, and iPaaS platforms. - Strong knowledge of CMDB, Discovery, Service Mapping, security, and platform performance best practices. - Excellent stakeholder management, communication, and influence skills at Director/VP levels. - ServiceNow certifications: CSA, CAD required; CIS, CTA, or CMA highly preferred. - Bachelor's degree required, Master's preferred. - Experience in leading global, multi-domain ServiceNow initiatives. - Experience with AI/automation capabilities within ServiceNow (GenAI, Predictive Intelligence, Now Assist). - Ability to drive business value through architectural thought leadership and platform innovation.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Qualifications

• 15+ years of IT experience, with 7+ years in ServiceNow architecture or development.
• Deep expertise across multiple ServiceNow suites (ITSM, ITOM, HRSD, SPM) and scoped/custom applications.
• Proven experience in enterprise architecture, platform governance, and solution design.
• Expertise in ServiceNow integrations, including REST/SOAP APIs, MID Server, ETL, and iPaaS platforms.
• Strong knowledge of CMDB, Discovery, Service Mapping, security, and platform performance best practices.
• Excellent stakeholder management, communication, and influence skills at Director/VP levels.
• ServiceNow certifications: CSA, CAD required; CIS, CTA, or CMA highly preferred.
• Bachelor’s degree required, Master’s preferred.
• Experience in leading global, multi-domain ServiceNow initiatives.
• Experience with AI/automation capabilities within ServiceNow (GenAI, Predictive Intelligence, Now Assist).
• Ability to drive business value through architectural thought leadership and platform innovation. We are seeking a ServiceNow Solutions Architect to drive enterprise-wide architecture, strategy, and design for the ServiceNow platform. This role will lead the conversion of business requirements into scalable, secure, and highly performant ServiceNow solutions, spanning multiple modules, integrations, and geographies.

As a Solutions Architect, you will partner with enterprise architects, business stakeholders, and technical teams to define future-state roadmaps, design end-to-end solutions, and establish best practices and governance across the organization. You will serve as a thought leader for ServiceNow architecture, enabling digital transformation while ensuring platform consistency, compliance, and scalability.

• Develop enterprise-wide architecture and solution roadmaps for ServiceNow across ITSM, ITOM, HRSD, SPM and other modules.
• Evaluate emerging technologies and industry trends; translate into organizational strategies, architecture principles, and actionable design patterns.
• Advise senior leaders and stakeholders on platform capabilities, architectural trade-offs, and best practices.

• Lead design of complex ServiceNow solutions, including scoped applications, workflows, automations, and integrations.
• Drive architecture across multiple domains and ensure alignment with enterprise goals, security, compliance, and governance.
• Lead proofs-of-concept, pilot programs, and feasibility studies for innovative platform capabilities.
• Ensure robust platform performance, maintainability, and scalability across environments.

• Design enterprise integrations with systems such as Workday, ERP, HRIS, cloud platforms, and other enterprise applications using REST/SOAP APIs, MID Server, ETL, and iPaaS solutions.
• Define data architecture, CMDB models, and service mapping strategies to support enterprise operational needs.

• Establish and enforce architectural standards, reference models, and development guidelines.
• Review, approve, and guide solution designs to ensure compliance with enterprise policies and security requirements.
• Maintain architectural artifacts, blueprints, and technical documentation for enterprise consumption.

• Provide mentorship and technical guidance to development teams, architects, and IT leaders.
• Collaborate with cross-functional teams, business owners, and product managers to ensure solution adoption and alignment.
• Influence enterprise decisions and foster a culture of innovation, architectural excellence, and best practices.

• Stay current on ServiceNow releases, capabilities, and industry best practices.
• Identify opportunities to optimize, automate, and innovate ServiceNow processes using AI, automation, and emerging platform features.