Senior Technical Business Systems Analyst - Legal Systems

The Senior Technical Business Systems Analyst - Legal Systems is a strategic partner to Legal Leadership and Legal Operations, accountable for the end-to-end ownership, optimization, and roadmap execution of enterprise legal technology platforms.

This is not a transactional delivery role. The Senior BSA operates with significant autonomy and decision-making authority, translating Legal's strategic priorities into scalable system capabilities that improve operational efficiency, strengthen compliance posture, and mitigate enterprise risk.

This role blends deep legal domain understanding with strong technical acumen. The Senior BSA owns solution design, configuration, integrations, data architecture decisions (within IT standards), vendor management, and measurable business outcomes across legal systems.

- Serve as a senior advisor to Legal Leadership and Legal Operations on technology strategy, systems roadmap, and process transformation.

- Co-own Legal Systems roadmap aligned to Legal Ops priorities and enterprise IT strategy.

- Improved outside counsel spend visibility and budget adherence

- Conduct current-state and future-state analysis across core legal workflows, including:

- Contract lifecycle management (intake, authoring, negotiation, approval, signature, repository)

- Privacy operations (DSAR workflows, data processing records)

- Act as the designated system owner for assigned legal applications (e.g., CLM, eBilling/matter management, DMS, eSignature, compliance tools).

- Define release strategy and manage enhancements lifecycle.

- Lead vendor evaluation, selection, and performance management.

- Ensure systems support legal-specific constraints, including:

- Translate complex legal requirements into scalable system configurations and workflows.

- Perform hands-on configuration of supported platforms (fields, workflows, templates, permissions, automation rules).

- Define and document functional and technical specifications.

- Design and oversee integrations between legal systems and enterprise platforms (ERP, HRIS, CRM, collaboration tools).

- Partner with architects and developers to design APIs, data models, and automation patterns.

- Own system data integrity, governance alignment, and role-based security models.

This role maintains strong technical accountability without serving as a software engineer.

- Lead end-to-end implementations from discovery through go-live and stabilization.

- Facilitate executive-level workshops and decision-making forums.

- Drive UAT strategy, test case design, and acceptance criteria validation.

- Develop adoption strategies, training plans, and documentation.

- Ensure alignment with enterprise IT governance and change control processes.

- Define and deliver reporting solutions supporting Legal KPIs and executive dashboards.

- Ensure data supports audit defensibility and regulatory inquiries.

- Partner with Compliance and Risk teams to ensure systems reinforce internal controls.

- Bachelor's degree in Information Systems, Business, or related field.

- 7+ years of Business Systems Analyst or Technical BSA experience with increasing ownership.

- Demonstrated experience supporting Legal, Compliance, Risk, or regulated business functions.

- Proven experience owning systems roadmap and backlog strategy.

- Hands-on configuration experience within enterprise SaaS platforms.

- Experience leading complex system implementations and integrations.

- Ability to translate nuanced legal processes into systemized workflows.

- Strong executive communication skills and ability to influence senior stakeholders.

- Direct experience implementing or optimizing a Contract Lifecycle Management (CLM) platform.

- Familiarity with ServiceNow, Salesforce, ERP systems, and middleware/integration platforms.

- Experience working in a regulated public company environment.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Skill/Job Requirements

• Bachelor’s degree in Information Systems, Business, or related field.

• 7+ years of Business Systems Analyst or Technical BSA experience with increasing ownership.

• Demonstrated experience supporting Legal, Compliance, Risk, or regulated business functions.

• Proven experience owning systems roadmap and backlog strategy.

• Hands-on configuration experience within enterprise SaaS platforms.

• Experience leading complex system implementations and integrations.

• Ability to translate nuanced legal processes into systemized workflows.

• Strong executive communication skills and ability to influence senior stakeholders.

• Direct experience implementing or optimizing a Contract Lifecycle Management (CLM) platform.

• Familiarity with ServiceNow, Salesforce, ERP systems, and middleware/integration platforms.

• Experience working in a regulated public company environment.

• Autonomous, proactive leadership Primary Function of Position:

The Senior Technical Business Systems Analyst – Legal Systems is a strategic partner to Legal Leadership and Legal Operations, accountable for the end-to-end ownership, optimization, and roadmap execution of enterprise legal technology platforms.

This is not a transactional delivery role. The Senior BSA operates with significant autonomy and decision-making authority, translating Legal’s strategic priorities into scalable system capabilities that improve operational efficiency, strengthen compliance posture, and mitigate enterprise risk.

This role blends deep legal domain understanding with strong technical acumen. The Senior BSA owns solution design, configuration, integrations, data architecture decisions (within IT standards), vendor management, and measurable business outcomes across legal systems.

• Serve as a senior advisor to Legal Leadership and Legal Operations on technology strategy, systems roadmap, and process transformation.

• Co-own Legal Systems roadmap aligned to Legal Ops priorities and enterprise IT strategy.

• Improved outside counsel spend visibility and budget adherence

• Conduct current-state and future-state analysis across core legal workflows, including:

• Contract lifecycle management (intake, authoring, negotiation, approval, signature, repository)

• Privacy operations (DSAR workflows, data processing records)

• Act as the designated system owner for assigned legal applications (e.g., CLM, eBilling/matter management, DMS, eSignature, compliance tools).

• Define release strategy and manage enhancements lifecycle.

• Lead vendor evaluation, selection, and performance management.

• Ensure systems support legal-specific constraints, including:

• Translate complex legal requirements into scalable system configurations and workflows.

• Perform hands-on configuration of supported platforms (fields, workflows, templates, permissions, automation rules).

• Define and document functional and technical specifications.

• Design and oversee integrations between legal systems and enterprise platforms (ERP, HRIS, CRM, collaboration tools).

• Partner with architects and developers to design APIs, data models, and automation patterns.

• Own system data integrity, governance alignment, and role-based security models.

This role maintains strong technical accountability without serving as a software engineer.

• Lead end-to-end implementations from discovery through go-live and stabilization.

• Facilitate executive-level workshops and decision-making forums.

• Drive UAT strategy, test case design, and acceptance criteria validation.

• Develop adoption strategies, training plans, and documentation.

• Ensure alignment with enterprise IT governance and change control processes.

• Define and deliver reporting solutions supporting Legal KPIs and executive dashboards.

• Ensure data supports audit defensibility and regulatory inquiries.

• Partner with Compliance and Risk teams to ensure systems reinforce internal controls.