We are seeking a Full-time Assistant Store Manager - Responsible for Programming and Special Events, to join our Miami team. You will be responsible for guiding CAMP's families through our retail experience, ensuring they have a magical experience and want to return! This includes:
- Support the General Manager in managing the day-to-day operations of the store to ensure the store and teams meet KPI targets
- Collaborate with General Manager to develop clear action plans for the store and team and strive to achieve objectives, deliverables, and timelines for each plan
- Act as a results-driven role model for the team to impact sales generation and exceptional customer service
- Lead and support the oversight of the Canteen floor; acting as Manager on Duty to ensure all operational and customer-facing needs are met
- Monitor and coach staff to continually improve selling opportunities and build genuine customer relationships
- Create and implement visual and merchandising strategies to increase sales. Utilizes selling reports to understand floor capacity, layout, and sell through opportunities
- Support the General Manager and leadership team with goal achievement (KPIs)
- Motivate and inspire the team to achieve/exceed hourly, daily, weekly business goals through in-store selling, using strong business acumen skills
- Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity and a passion for the Camp brand
- Partner with the General Manager to identify and assess training needs. Create tailored training plans to implement various training methods to enhance team members skills and performance
- Assist in managing labor spend to optimize responsible spending and profit opportunities
- Other duties as assigned
- Lead the planning and execution for all programming, special events and celebrations that take place in the store
- Ensure schedule is written to leverage all in-store programming events (Meet & Greets, Slime Bootcamps, Birthday Parties, etc)
- Communicate all upcoming special events to store to team to maximize increase in customer traffic and business opportunities
- Consistently works to optimize revenue potential by identifying programming opportunities during peak and non-peak times. Partner with Director of Programming to optimize performance
- Engage with all incoming birthday party leads. Actively sell/upsell birthday parties to achieve selling targets. Partner with Celebrations and Events Sales Coordinator to optimize performance
- Ensure available time slots are up to date to maximize events and party booking opportunities
- Manage and coach team performance to ensure customer experience and reviews are positively impacted
- Ensure all programming related supplies are fully stocked. If necessary, place supply orders to ensure proper inventory levels
What are the physical demands?
- Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)
- Exposure to outdoor elements such as sun, precipitation, and wind
- Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
- Ability to safely operate manual and electrical equipment from time to time
- Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store
- Kneeling and squatting from time to time when engaging children or stocking / restocking shelves
What is required?
- Ability to work at least one weekend day/week, but ideally both!
- Open availability. This role is full-time, and you will be working approximately 40 hours / each week
- Strong organization skills with a keen attention to detail
- Demonstrated ability to lead and motivate a team to achieve goals
- Prior work experience in any of the following areas: retail, child-care, child development/ education, performing arts.
- Excellence, enthusiasm, and excitement around engaging with children and families creatively.
- Desire to be part of a tight-knit team looking to transform the traditional retail experience.
- Patience, warmth, joy, and humor.
- Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.
- Must be 18 years of age or older
- Must be authorized to work in the United States
- Medical Coverage & Pharmacy Benefits including virtual doctor visits
- Dental & Vision Coverage
- Gym and Wellness Discounts
- Voluntary Pet Insurance
- Health Care Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account (FSA)
- Life & AD&D Insurance
- Long Term Disability
- Mass Transit & Commuter Parking Programs
- Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
- Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
- 20% off all merchandise at CAMP's retail stores and CAMP.com
- PTO
- 401(k) Plan(Employee contribution only)
- 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth
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This posting was published by CAMP on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.