Experience: 1+ year
The Customer Service Representative is the primary point of contact for customers ordering parts and consumables through NCS's aftermarket and e-commerce channels. This role owns the customer experience from inquiry through order fulfillment - answering questions, processing orders, resolving issues, and coordinating with warehouse and logistics teams to ensure customers get the right parts, on time.
Success in this role means fast, accurate, friendly service that keeps NCS customers' car wash equipment running.
Applicants must be authorized to work in the United States without the need for employer-sponsored work authorization now or in the future. NCS does not sponsor employment visas, including H-1B, O-1, or TN visas, for this position.
- Respond promptly and professionally to customer inquiries via phone, email, and e-commerce chat/support channels
- Process parts orders accurately in the ERP/order management system
- Provide customers with order status updates, tracking information, and delivery timelines
- Research and resolve order discrepancies, shipping issues, billing questions, and product returns
- Identify correct replacement parts using part numbers, equipment models, or customer descriptions
- Coordinate with warehouse, logistics, and inventory teams to expedite orders and resolve fulfillment issues
- Process warranty claims and return authorizations according to NCS policy
- Maintain accurate customer account records and order history in the CRM/ERP system
- Identify opportunities to recommend additional parts, consumables, or maintenance products relevant to the customer's equipment
- Escalate complex technical or account issues to the appropriate specialist or supervisor
- Meet individual and team performance goals for call/case volume, accuracy, and customer satisfaction
- 1-3 years of customer service experience, preferably in a call center, order processing, or e-commerce environment
- Comfortable navigating multiple computer systems simultaneously (ERP, CRM, order management)
- Ability to work in a fast-paced environment while maintaining accuracy and attention to detail
- Strong problem-solving skills and a customer-first mindset
- Experience with parts, equipment, and/or industrial/electrical/mechanical products
- Familiarity with car wash, equipment maintenance, or related industries
National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race , color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs.
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This posting was published by National Carwash Solutions on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.